Ch.5 Yield (total return) = Dollar inc + (end-beg) beg. Value Risk of Return = r= Risk Free rate + Risk Prem r=rRF+DRP+LP+MRP Risk Free Rate = rRF = r* + IP -effects of int rates on PV/Price of securities: int goes up‚ value of bonds goes down‚ stock goes down (NPV) Prices -factors that influence int rates/yield curve 1.production opportunities-return avail w/in an economy from inves. In productive asset; higher prod opp‚ higher return 2. Time preferences for consumption 3
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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2012 What is Customer Relationship Management? “CRM is the core business strategy that integrates internal processes and functions‚ and external networks‚ to create and deliver value to targeted customers at a profit. It is grounded on high quality customer related data and enabled by information technology.” Type of CRM Strategic ! Dominant characteristic Strategic CRM is a core customer-centric business strategy that aims at winning and keeping profitable customers. Operational
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The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of
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Table of Contents: I. Introduction……………………………………………………………………………………..3 II. Investments…………………………………………………………………………………….3 III. Income Taxes………………………………………………………………………………….4 IV. Management Fees……………………………………………………………………………..6 V. Expected Returns………………………………………………………………………………7 VI. Investor Objectives……………………………………………………………………………8 VII. References…………………………………………………………………………………..10 VIII. Appendix………………………………………………………………………………...…11 I. Introduction: Based out of Parkville‚ Missouri‚ Park Financial
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Risk-free asset earning 12% per year. b. Risky asset with expected return 30% per year and standard deviation of 40%. If you construct a portfolio with a standard deviation of 30%‚ what is its expected rate of return? Ans: P = 30 = yy y = 0.75 E(rP) = 12 + 0.75(30 12) = 25.5% 2. Suppose that there are many stocks in the security market and that the characteristics of Stocks A and B are given as follows: Stock Expected Return Standard Deviation A 10% 5% B 15 10 Correlation
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PORTFOLIO MANAGEMENT Introduction Investment management is the professional asset management of various securities (shares‚ bonds and other securities) and other assets (e.g.‚ real estate) in order to meet specified investment goals for the benefit of the investors. Investors may be institutions (insurance companies‚ pension funds‚ corporations‚ charities‚ educational establishments etc.) or private investors (both directly via investment contracts and more commonly via collective investment schemes e
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Return on Investment In Information Technology: A Guide for Managers Anthony M. Cresswell Center for Technology in Government University at Albany‚ SUNY 187 Wolf Road‚ Suite 301 Albany‚ NY 12205 Phone: (518) 442-3892 Fax: (518) 442-3886 E-mail: info@ctg.albany.edu www.ctg.albany.edu August 2004 ©2004 Center for Technology in Government The Center grants permission to reprint this document provided this cover page is included. CENTER FOR TECHNOLOGY IN GOVERNMENT—RETURN ON INVESTMENT
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Customer relationship management (CRM) is a business philosophy and set of strategies‚ programs‚ and systems that focuses on identifying and building loyalty with a retailer’s most valued customers (Levy‚ Weitz 275). A loyal customer is one who is committed to purchasing merchandise and services from a specific retailer‚ he or she resists the efforts of competitors‚ and also has an emotional attachment to a retailer. The four steps involved in the formation of a CRM program are collecting customer
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using a low-price strategy. If a buyer raises a price-based objection‚ what would you say to convince him that your price is appropriate? Price objections are one of the biggest obstacles salespeople have to conquer. There are two important points to keep in mind concerning price resistance. First‚ it is one of the most common buyer concerns in the field of selling. A salesperson must learn to negotiate skillfully in this area. Secondly‚ price objections may be nothing than an excuse. Price can be a
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