SERVICE ENCOUNTER: Harry Beckwith mentioned service as “Selling the invisible”.(Barlett‚ 2001). Service encounter is a dealing in which one person supply a good or a service to another person. (for example selling a product‚ selling a service an appointment with a doctor etc..). There are different types of service encounters. Service may be direct contact services( like service in an hospital) or indirect contact services( like service produced in a call center). Examples: 1
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My life is a sea of endless hardship. Struggling to open my heavy eyes‚ I began my busy day. After finishing my routine job drowsily before the first lark awaked‚ I had to clean the grand villa inside and out‚ finish washing piles of dirty clothes and prepare breakfast for the whole family. One after another‚ they got up and went downstairs‚ wearing tired expressions on their faces‚ as if they had done household chores for a whole night instead of sleeping comfortably in the soft and warm bed. I
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What Happened I am currently enrolled on a 7407-1 course and as part of that course I had to produce 10 – 12 reflective journals. These journals can reflect professional and personal experiences and play an important part in a teacher’s development. I decided that I would research the different views of reflective journals in the hope that it would improve my own understanding. reflective teaching requires that public theories are translated into personal ones and vice versa‚ unless teachers
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On the Job Training “My Journal” Name: Josephine Marie R. Rufo Section: BC 2-1 Professor: Mrs. Angelita Sumaway Objective: Expand leadership responsibilities‚ improve organizational ability to exceed corporate goals‚ and help honor all long-term commitments made to customers‚ stockholders‚ employees and the communities in which we live. Date: December 19‚ 2013 Thursday Time in: 9:00 am Time out: 5:00 pm Activities: My handler
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occurrence for people to blame their miscalculated mistakes on the lack of sleep they obtained the night before. Typically when a person makes a small‚ often embarrassing‚ mistake the excuse that person will give is “I am running on no sleep”. Most people generally relate to this saying‚ and excuse small mistakes caused by lack of sleep because it is an occurrence that happens to almost every person. If the excuse “I am running on no sleep” is an accurate excuse‚ then therefore it must have some type of true
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Glossary Psychology- Academic & applied discipline that involves the scientific study of mental functions and the brain. Overt behavior- The behavior that is observable & open to others. Covert behavior- The behavior that is not observable & open to others. Empirical evidence- Information that is acquired by observation or experimentation. Psychologist-A person trained and educated to perform psychological research‚ testing‚ and therapy. Academic psychologist- the study of methods of training
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Due to sleep deprivation athletes are not able to perform to their peak in sports. Sleep deprivation can increase stress and does not let the human body produce carbohydrates that is the storage of energy in the body when doing physical activities. Sleep is important it also makes your brain work better and it lets you stay focused in important things. Literature review Grander‚ Michael (2010) Mind‚ Body and Sport: Sleeping Disorder‚ NCAA pages 1-2 The most useful information that this article provided
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Diary of a Madman‚ published in 1918‚ was written by Lu Xun‚ pen name of Zhou Shuren‚ who was considered the most important Chinese Modernist writer. The Daydreams of a Drunk Woman‚ was published in 1960 with a collection of other short stories called Family Ties‚ written by Clarice Lispector‚ who went to law-school‚ and worked as a journalist before becoming a full-time writer. Both of these writers portray a rather dark story‚ one that focuses on a central character who’s view on the society around
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The Effect of Sleep Deprivation What is sleep deprivation? Sleep deprivation is when a person does not get enough sleep. It mostly happens with teenagers. But there are also some adults who do not sleep enough either. It happens because of overthinking. It happens also if a person has a health problem that prevents him from getting enough sleep or cause poor quality of sleep. Each person should sleep between seven and eight hours per night. Sleeping is one of the most important
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2011 A Summary of "Sleep Debt and Mortgaged Mind." William Dement and Christopher Vaughn in “Sleep Debt and the Mortgaged Mind‚” relates sleep debt to a loan. The authors tried to stress the importance of understanding the serious if not fatal consequences of sleep deprivation. We must not only learn to recognize the dangers of sleep debt‚ but how we should manage it as well. The Authors in this well written article went into details of how we should pay back or sleep debt‚ and learn from tragic
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