about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling products effectively what the customers want. CRM is the key to better customer services. Through CRM‚ it is possible to discover new customers and retain the existing ones. For it to function effectively‚ it is of importance for the organization to understand about their customers‚ their
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MGT 430: Exam 1 -Service: deeds‚ efforts‚ or performances -Goods: objects‚ devices or things -The distinction between goods and services is not perfectly clear -A product can be classified as either a good or a service -Scale of Market Entities: the scale that displays a range of products along a continuum based on their tangibility ranging from tangible dominant to intangible dominant -Tangible Dominant: goods that possess physical properties that can be felt‚ tasted‚ and seen prior to
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for large scale projects Cognizant Technology Solutions Corporation provides information technology (IT)‚ consulting‚ and business process outsourcing services worldwide. The company operates through four segments: Financial Services; Healthcare; Manufacturing‚ Retail‚ and Logistics; and Other. It offers consulting and technology services‚ such as IT strategy‚ program management‚ operations improvement‚ strategy‚ and business consulting services; and application design and development‚ systems
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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Community service Final Report on community service at St. Rose Nursery Before actually partaking in community service‚ I always thought of it as a means of overworking students for the employers to save money‚ but after actually getting myself involved in it...I realized that doing community service is actually a privilege for us the volunteers. It gives us an opportunity to gain experience‚ widen our skills and get a better understanding of the hard labour and it is a process that essentially
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A. Descriptive Category Questions (DCQ) answer any two in 500 words each: 1. Analyze the evolution of man as a tool making animal. 20 Solution: As said above answer only 2 below are the solved answer ======================================================================= 2. Does the post – Industrial society differ from the Industrial society? Explain 20 Solution: Yes the Post – Industrial society is differing from the Industrial society because of the following reason: * Limited production (i
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11 Service Department and Joint Cost Allocation Solutions to Review Questions 1. Companies allocate costs to estimate or assess the costs of their activities (products‚ processes‚ etc.). It is an estimate and subject to the problem that cost allocation contains an arbitrary element. Not allocating costs‚ however‚ is also an estimate—an estimate of zero. This may be appropriate for some decisions‚ but not for others. Some of the disadvantages (costs) include: (1) Additional
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Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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Running Head: SFBT Incorporating the Solution Focused Brief Therapy Model with Teen Substance Abusers in Counseling Abstract This paper serves as a tool for discussion and is divided into four parts: to begin with‚ a brief description of the Solution-Focused Brief Therapy approach is provided. Then provided is a description of the history and development of this therapeutic approach including common developmental and environmental factors. Next an overview of the prevalence of teen
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transfer of values has not resulted‚ nor can the event be considered financial in nature and capable of being expressed in terms of money. 3. Transaction (a): Transaction (b): Transaction (c): Transaction (d): Accounts Receivable (debit)‚ Service Revenue (credit). Cash (debit)‚ Accounts Receivable (credit). Supplies (debit)‚ Accounts Payable (credit). Delivery Expense (debit)‚ Cash (credit). 4. Revenue and expense accounts are referred to as temporary or nominal accounts because each
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