The case ‘Qantas Airlines: Twitter nosedive’ talks about troubles that the airline faced in the past years. Recently the company made a social media faux pas announcing a twitter contest omitting the bad situation the company is in at the moment. For the dissatisfied customers it was a great opportunity to express their opinion in public. The unsuccessful contest brought a lot of attention‚ but not in the way Qantas would wish for. The negative opinion was spread and so the public image of the company
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Portable heater unit Rank Item Reason 15 Box of matches No air on the Moon so matches will not burn 3 Food concentrate Efficient means of supplying energy requirements 6 25 meters of nylon rope Useful in scaling cliffs or in case of injury 8 Parachute silk Possible use as a sun shield 12 Portable heater unit Not needed unless sun goes down 13 Two 45 caliber pistols Possible means of self-propulsion 11 Box of milk powder Bulkier duplication of energy source 1 Two
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CASE REPORT #7	 GROUP 10 (按姓氏首字母排序) 黄昕 靳子仪 刘静 刘天娇 王小茜 2011/5/3 CASE REPORT #7： Southwest Airlines: Waging War in Philly Case Briefing： In May 2004‚ Southwest Airlines’ new line in Philadelphia began to operate‚ which triggered enormous commotion in the existing airline industry—especially US Airways. Southwest Airlines is famous for its low cost strategy‚ which goes against the industry’s conventional wisdom (See Form 1 below). Having persisted in its strategy‚ Southwest expended
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Strategy Chandler (1990) defines strategy as “the determination of the basic long term goals and objectives of an enterprise and the adoption of courses of action and the allocation of resources necessary for carrying out these goals”. Chandler therefore refers to a strategy as determining where you are now‚ where you want to be and what resources you need. However Porter (1996) states that “strategy is the process of creating a unique and valuable position with means of another set of activities”
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Airline Crisis Communication Airline crisis communication is very important in saving the reputation of an airline company. The purpose of this presentation is to evaluate the reason why some airline loss their reputations and then make successful strategies in an airline crisis communication In this presentation‚ the definition of airline crisis communication will be given from two aspects‚ the aspect of practical way and the knowledge of the scholars. Then an example of an unsuccessful case
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these changes all result from technology. The introduction of the internet‚ mobile phones and social networking‚ in my eyes‚ has changed everything. The way families communicate is one of the major differences I have noticed after watching ‘Puberty Blues’‚ a television series set in the 1970’s‚ about a series of families and teenagers making their way through life‚ puberty and problems they might encounter on a daily basis. The show previewed the way people communicated with each other‚ always using
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relating to the Porter’s 5 forces framework that affect the Airline industry. M.Porter’s framework Source http://www.investopedia.com/features/industryhandbook/airline.asp A -Threat of New Entrants is low (=The existence of barriers to entry (patents‚ rights‚ etc.) The airline industry is so saturated that there is hardly space for a newcomer even to squeeze its way in. The main concern for this is the cost of entry. The airline industry is one of the most expensive industries‚ due to the
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Read the "JET Copies" Case Problem on pages 678-679 of the text. Using simulation estimate the loss of revenue due to copier breakdown for one year‚ as follows: In Excel‚ use a suitable method for generating the number of days needed to repair the copier‚ when it is out of service‚ according to the discrete distribution shown. In Excel‚ use a suitable method for simulating the interval between successive breakdowns‚ according to the continuous distribution shown. In Excel‚ use a
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Jet Copies Case Study 1. In Excel‚ use a suitable method for generating the number of days needed to repair the copier‚ when it is out of service‚ according to the discrete distribution shown. 2. In Excel‚ use a suitable method for simulating the interval between successive breakdowns‚ according to the continuous distribution shown. 3. In Excel‚ use a suitable method for simulating the lost revenue for each day the copier is out of service. 4. Put all of this together to simulate the lost revenue
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Increase Market Research Southwest Airlines is practicing a conservative growth strategy. The airline focuses on growing internally and expanding within their current routes. It is estimated that in any given year‚ 85% of Southwest’s expansion is internal. The company purchases new planes to add capacity to their system. By next year‚ they will be using 14 to 16 new planes for internal expansion. At times‚ Southwest expanded externally‚ but only when an opportunity was present. The company faces
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