REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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Ethics in Finance John R. Boatright Loyola University Chicago At the present time‚ the field of finance ethics is barely formed. Although standard business ethics courses give some attention to ethical issues in finance‚ few finance departments include a treatment of ethics in their courses. Interest in finance ethics is growing‚ however‚ and many people in finance believe that ethics should receive some attention in finance education. In the development of any area of applied ethics‚ critical
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PizzaPalace‚ a regional pizza restaurant chain. The company ’s EBIT was $50 million last year and is not expected to grow. The firm is currently financed with all equity‚ and it has 10 million shares outstanding. When you took your corporate finance course‚ your instructor stated that most firms ’ owners would be financially better off if the firms used some debt. When you suggested this to your new boss‚ he encouraged you to pursue the idea. As a first step‚ assume that you obtained from
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Introduction In this essay we will be looking at different sources of finance available for different type of business. Also will be looking at the definitions of different type of sources of finance‚ the advantages‚ disadvantages and also giving reasons to why different sources of finance was chosen for the given case studies. Types of sources of finance Bank Loan – is a long term loan and will often be for large amount of money for starting up a business or to expanding. Business will agree
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NBA5980‚ BEHAVIORAL FINANCE FALL SEMESTER (2ND HALF)‚ 2012 Prof. Ming Huang 401H Sage Hall Phone: 255-9594 Email: mh375@cornell.edu Office hours: Monday 4:30-6:00pm Class Meetings: Section 01: Mon/Wed: 1:25-2:40pm Section 02: Mon/Wed: 2:55-4:10pm Location: Sage Hall B08 COURSE DESCRIPTION Traditional finance theories assume that financial market participants are rational‚ and argue that the financial market is always efficient and prices are always right. Behavioral finance‚ on the other hand
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 SUBJECT:-E-COMMERCE MANAGEMENT COURSE : Total Marks : 80 Attempt all the cases Case 01 GM’s E-Business Strategy INTRODUCTION US-based General Motors (GM)‚ the largest automobile company in the world‚ was in trouble in the late 1990s. The company’s market share in the US automobile market had been steadily declining from a high of 50% in the late 1960s to a low of 28% by 1999.Analysts pointed out that GM had been in the grip of a vicious
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RISK & INSURANCE MANAGEMENT CASE – 1 a. With regard to the fuel oil prices risk: (1) Discuss how Juanita could use futures contracts to hedge the price risk. Futures contracts are one of the most common derivatives used to hedge the price risk. A futures contract is as an arrangement between two parties to buy or sell an asset at a particular time in the future for a particular price. The main reason that companies or corporations use future contracts is to offset their risk exposures
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concerned with the presentation of an idea‚ concept or point of view in a more ordinary and leisurely manner. Approaches of literature * The “formalistic” or “literary” approach is close to the “art for art’s sake” dictum by Jose Garcia Villa. The study of the selection is more or less based on the so-called literary elements which more or less boil down to the literal level‚ the affective values‚ the ideational values‚ technical values and the total effect and communication. * For moral or humanistic
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CASE STUDY: Merger of Zipcar and Avis Budget Group On January 2‚ 2013‚ Zipcar announced that it would be acquired by the Avis Budget Group. This merger may let staff members of both companies to feel uncertain and uncomfortable‚ especially of Zipcar and they feared that company was swallowed. Motivational problems related with finance were of major importance to employees of both companies and here too. The senior management and executive members of Zipcar company sought to gather and discuss
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Case Study on Local Motors : Designed by the Crowd‚ Built by the Customer Submitted to: Submitted by: Dr. Dindayal Swain Ruchika Mahapatra DECLARATION I hereby declare that the case study on “LOCAL MOTORS : DESIGNED BY THE CROWD‚ BUILT BY THE CUSTOMER – A Case Study” submitted to International Business Institution‚ Bhubaneswar is a record of original work done by me. Miss Ruchika Mahapatra PGDM 2013-15 INDEX NAME PAGE NO. Background of the Company 1
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