BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document‚ on behalf of an organization for which you do or might work‚ a detailed process whereby it will possible to investigate‚ identify‚ assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area
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exist without good communication. The will of the people is another core principle to getting chaos and complexity to work. People’s motivation was referenced by Global Aviation Maintenance and Global Aviation Technologies‚ Ohio National Financial Services‚ United States Army Special Operations Command and the United States Navy Recruiting Command (USNRC). On the other hand the United States Army Special Operations Command (USASOC) instills a strong since of enabling its personnel the freedom to act
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Delivering Business Value with IT at Hefty Hardware Delivering Business Value with IT at Hefty Hardware The mini-case starts with “IT is a pain in the neck‚” which is a wrong notion that most of the business managers have in an organization. The history of IT-business relationships in most of the organizations shows that there is a huge gap between both sides which is getting better over a period of time. Today‚ managers know the fact that it is the people‚ technology and
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communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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| |Manage Quality Customer Service | |This unit describes the performance outcomes‚ skills and knowledge required to develop strategies to manage organisational systems that ensure | |products and services are delivered and maintained to standards agreed by the organisation. Many managers are involved in ensuring that | |products and services are delivered and maintained
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AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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London School of Commerce MODULE: International Business (IB) Name: Malaika Sarah Kikenya ID: L0320SISI0212 PROGRAMME: BABS4 PERIOD: Feb.2013-May 2013 LECTURER: David Mwaura Due Date: 18th of April 2013 Table of Contents Questions Q. 1 – Starbucks’ foreign direct Investment 2-4 q. 2 – Strategic role of hrm 4-7 q. 3 – Local joint venture preferred over pure licensing 7-9 q. 4 – Starbucks enters with wholly owned subsidairy 9-11 references 12 Starbucks’ Foreign
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Real Madrid strategy (to buying a worldwide class player)‚ planning in 2008 required worrying about the talent. Which is the talent are getting older and older. 2. Competition between professional club such as CHELSEA in buying some player‚ in this case Chelsea can bring a world class player with extraordinary’ price to the club. It makes Real Madrid board worry about this condition. 3. In soccer there is an uncertainty factor‚ such as lose the match or get knockdown from the big competition. 4
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Conner A Intro to Business 3/26/2013 Case Study Consumer Behavior in the Coffee Industry Did you know one franchise alone dominated an entire payment-processing market in just one year? You might have heard of this giant company by the name Starbucks. Howard Schultz‚ CEO of Starbucks‚ had a significant role in the company’s growth. Starbucks has steadily dominated the coffee market and has even extended to being
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