Manage Quality Customer Service
Manage quality customer service
SECTION 1
Assessment Activity 1
Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes.
Private Schooling
The first process is investigating why Parents would choose Private Schooling for their child/ren.
The School would investigate the following. Investigate the needs of families in the local area. This does change depending on different areas. For example the fees and how much people in the local community are willing to pay and also see what the other schools in the area are charging.
Look at the numbers of students in each class and the quality of teaching.
Executive meeting are important when investigating what the school will be able to offer. It is important to develop an operational plan so that they are aware what we are able to sell to the Parents of the local area when choosing a school for their student. The Executive will have to do this regularly as the needs of Parents and Students will change.
Secondly, the school need to identify the pros and the cons of private schooling and how the school can continually improve what is offered. The Executive need to keep asking the questions and listening the current families on how they can improve the school. An exit survey for families who are leaving the school is always helpful as well as Year 7 survey into Year 8. They have been in school for a year and now have the opportunity to tell the school what is working and what isn’t. The sureys are for the parents and the students.
Holding meetings with middle management asking them how we could improve and what systems we could implement would be beneficial for customer service and satisfaction.
Listening to concerns or encouragement from current families would also be a beneficial thing to do for customer improvement.
Our school needs
SECTION 1
Assessment Activity 1
Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes.
Private Schooling
The first process is investigating why Parents would choose Private Schooling for their child/ren.
The School would investigate the following. Investigate the needs of families in the local area. This does change depending on different areas. For example the fees and how much people in the local community are willing to pay and also see what the other schools in the area are charging.
Look at the numbers of students in each class and the quality of teaching.
Executive meeting are important when investigating what the school will be able to offer. It is important to develop an operational plan so that they are aware what we are able to sell to the Parents of the local area when choosing a school for their student. The Executive will have to do this regularly as the needs of Parents and Students will change.
Secondly, the school need to identify the pros and the cons of private schooling and how the school can continually improve what is offered. The Executive need to keep asking the questions and listening the current families on how they can improve the school. An exit survey for families who are leaving the school is always helpful as well as Year 7 survey into Year 8. They have been in school for a year and now have the opportunity to tell the school what is working and what isn’t. The sureys are for the parents and the students.
Holding meetings with middle management asking them how we could improve and what systems we could implement would be beneficial for customer service and satisfaction.
Listening to concerns or encouragement from current families would also be a beneficial thing to do for customer improvement.
Our school needs