Food and Beverage Industry: Starbucks and Dunkin’ Donuts By Shelby Chambers Chengyuan Chen Natalie Suarez Yaxin Wang Fei Zhu Organizational Decision Making Professor Eshra St. John’s University April 7‚ 2014 Table of Contents Pages Introduction………………………………………………………………………...2 History and Background Starbucks…………………………………………………………………….2 Dunkin’ Donuts……………………………………………………………...3 Critical Decisions…………………………………………………………………..5 Decision Analysis…………………………………………………………………
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The Original Store Expansion Strategy: In 1992 and 1993 Starbucks developed a three-year geographic expansion strategy that targeted areas with favorable demographic profiles‚ that could be serviced and supported by the company’s operations infrastructure. A large city was selected to serve as a focal point for each targeted region. Starbucks professional teams were strategically positioned at these focal points to supervise opening of another 20 stores in each city in the first two years. Following
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Running head: INCREASED CUSTOMER USAGE Increasing Starbucks’ Customer Usage and Improving Its Poor Customer Experience Problem Statement The purpose of this paper is to examine how Starbucks can increase current customer usage as well as maintain customer expectations in terms of customer satisfaction and service. Our team will examine Starbucks’ senior vice president of administration‚ Christine Day’s plans to invest an additional $40 million annually into the company’s 4
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Cross-Cultural Marketing Starbucks in the Philippines Yves Tsou Liang Yu Chen Audrey Arayata Shana Solis Introduction The Market Environment The Philippines is a country located in Southeast Asia. Its 7‚107 islands experience 8 months of summer every year. During the summer‚ the hottest possible temperature to be recorded is 41C. These show just how warm the weather in the Philippines tends to get. Also‚ the Philippines was colonized by many Western countries‚ but the
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Q1. The reason Starbucks has now elected to expand internationally through local joint ventures‚ to whom it licenses‚ as opposed to using a pure licensing strategy is that Starbucks is eager to let the partners follow Starbucks’ successful formula. When Starbucks enter Japanese market‚ they established a local joint venture with Sazaby Inc (Hill. 2009). To make sure that Japanese operations replicated the “Starbucks experience” in North America‚ Starbucks transferred some employees to the Japanese
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Starbucks Brand Audit Starbucks - Brand Audit Ranking as the 96th in Interbrand’s Top 100 Brands of 2011 list with its $3.6 million brand value‚ Starbucks is one of the most successful and highly recognized brands. In order to understand more about the underlying strategies that brings this success‚ we analyzed the brand focusing on its brand inventory‚ brand positioning‚ marketing strategy‚ consumer perceptions and competitors. Finally‚ we evaluated Starbucks’ strengths and improvement areas
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I SWOT Starbucks Strengths Starbucks owns the most recognizable brand in the specialty coffee business‚ and the Starbucks experience is an irreplaceable differentiating factor. Howard Shultz‚ founder and chairman of Starbucks is the barista to the world. Shultz has practically invented specialized coffee as a mass product‚ his leadership and innovative vision are very valuable assets. The company has a loyal customer base willing to pay premium prices for Starbucks products. Store location is
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involve product re-engineering‚ process re-engineering‚ evaluation of customer satisfaction and customer service information‚ communication across departments‚ and communication with vendors. Starbucks is a company that has tackled quality assurance head-on and continues to find ways on further improvement. Starbucks has taken product re-engineering very seriously. They have gone from just your regular corner coffee shop to an all out commercial retail store. You can buy anything from water bottles to
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Starbucks Organizational Behavior A company’s understanding and use of organizational behavior concepts can make or break it. Just as important‚ if a company ignores these same concepts‚ it can easily spell disaster. Starbucks intertwines and successfully uses three main organizational behavior concepts to increase the strength of the organization: organizational culture‚ organizational structure and motivation. The implementation of these concepts has definitely benefited the company‚ creating
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Starbucks Supply chain; Challenges & opportunities Introduction: Starbuck is the largest coffeehouse company in the world‚ with over 1600 stores in 50 countries. The efficiency of the supply chain management is one of the keys of the success of this company‚ yet some issues has been emerging due essentially to a rapid growth during the last years. So what are those issues‚ and what are the alternatives solution and opportunities. Issues: • The supply process is a complicated
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