I. Market Research Reveals a Service Gap at Starbucks Retail Stores In 2002‚ Starbucks was a high-growth company‚ successfully implementing ambitious retail expansion and product innovation in spite of the economic downturn. However‚ despite uninterrupted growth‚ recent market research suggested that everything was not going according to plan for the company. Starbucks built its empire on a foundation of customer service‚ but data collected in 2002 suggested that its consumer base did not feel a
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Performance Appraisal Performance Monica F. White BUS: 303 Human Resource Management Theresa Thurman March 11‚ 2013 Sam‚ so I hear you are up for the promotion posted. Yes‚ I have did some research on the new position. I have been with the company longer than other employee. I feel my chances are great. To know your job description‚ follow them and adhere to the company policies to the fullest are all great things to have on your side. I have all of the above on my side. The
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margin‚ asset utilization‚ and financial leverage. From the financial reports the return on equity (annual ratio report) for 2011 was 28.409%. Compared to the industry average of 17.62% Starbucks is exceeding by over 10% which confirms that the company is doing well in its performance. The return on asset ratio for Starbucks in 2011 was 16.92% and the financial leverage ratio is 1.679 which is both fairly reasonable for this company. The current ratio as of June 2012 is 2.2642 (annual balance sheet) with
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Marketing Plan for Starbucks Submitted by: Submitted to: Table of Contents Executive Summary………………………………………………………………….. Situational Analysis………………………………………………………………….. Cooperative Environment……………………………………………………. Competitive Environment……………………………………………………. Economic Environment……………………………………………………….. Social Environment…………………………………………………………… Political Environment/Legal Environment……………………………………. Marketing Planning…………………………………………………………………… Marketing Objectives…………………………………………………………
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Employee Performance Evaluations Brent Shade Western Governors University Employee Performance Evaluations There are many different types of performance evaluations and sets of criteria that are involved with them. These different types of performance evaluations include the Graphic Rating Method‚ The Global Rating Method‚ the Essay Rating Method‚ Behavioral Anchored Rating Method (BARS)‚ Management by Objectives‚ and the 360-Evaluation Method (“Employee Performance Evaluation
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STARBUCKS Case Study Alex Cochran May 2003 Starbucks – A Case Study. Table of Contents Alex Cochran 2003 Executive Summary..................................................................................................................................3 Market Segmentation ...............................................................................................................................4 Methods of Segmentation............................................................
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Starbucks Case Report EXECUTIVE SUMMARY Founded in 1971‚ Starbucks was one of the wildly successful global brands in the world. The vision of Starbucks was coffee culture as community‚ the Third Place between work and home‚ where friends can share the experience and gourmet coffee. After going public in 1992‚ Starbucks’ strong financial performance and rapid growth made it a heated growth stock. Its growth was propelled by swift expansion in the number of stores‚ not only in the United States
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strategy they have. Starbucks expanded at every corner‚ being next to each other and in the same neighborhood. Starbucks planned to add more than 2‚000 new stores in 2008‚ but the growth in new stores was slow. Since the recession of economy in 2008‚ they had to close 600 poor performance stores and fired 12‚000 employees. Another huge limit came from McDonald’s threat. In the last few years‚ McDonald had upgraded its coffee called McCafe at cheaper prices less than Starbucks. 6. Would drive-through
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labor." --Howard Schultz Founder and CEO of Starbucks According to this statement‚ the human resource is the number one resource in Starbucks Corporation. Schultz believes that happy employees are the keys to competitiveness and growth. In 1996‚ Starbucks employed approximately 16‚600 individuals‚ including roughly 15‚000 in retail stores and regional offices. * All of these "happy" employees help account for another of Starbucks ’ intangible resources--the company ’s reputation for
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Strategic Marketing Starbucks Strategic Marketing Plan for the Starbucks Coffee Company Table of Contents Introduction and background 3 Company mission‚ company objectives 3 Market definition and product or brand background 4 Evaluation of results and conclusion about problem 5 Situational Analysis 5 Internal analysis 5 Customer analysis 7 Industry analysis 8 Competitor analysis 11 Distribution and supplier analysis 11 SWOT analysis – Confrontation Matrix
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