adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Starbucks began in 1971 as a roaster and retailer of whole bean and ground coffee‚ tea and spices with a single store in Seattle’s Pike Place Market. In 1996‚ Starbucks opened its first store outside of North American in Japan. Today they welcome millions of customers through their doors everyday and are currently operating in more than 50 countries. It is this move into the global market that we will be exploring; most notably its expansion in China and the Asian markets. In April 2010
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[pic] Starbucks‚ despite fierce competition‚ hope to increase its market share and maintain as the number 1 coffee retailer in the US‚ with the help of new innovative products and technology. Lets study about Starbucks market structure as a specialty coffee retailer in US‚ it’s characteristics and their latest market strategic moves to show their interdependency with their rivals. MARKET STRUCTURE(OLIGOPOLY) Starbucks currently holds 33% of the market shares in the US. It has more than
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Introduction Starbucks is the premier roaster‚ marketer and retailer of specialty coffee in the world. The first Starbucks store was opened in Seattle in 1971. The current CEO‚ Howard Schultz‚ joined the company in 1982 and decided bringing the Italian coffee-drinking culture to the United States. In 1992‚ the company went public. In 1996‚ with the home market becoming increasingly saturated‚ Starbucks opened the first outlet in the Far East. Ever since‚ the company has pursued a relentless international
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|Accounting | | | |Starbucks Annual Report 2012-13 Assignment | | | |6/7/2013 | |
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Starbucks We take Coffee seriously! Starbucks Problem Statement • Is this best possible way to grow? • How much to extend in the quest for growth? • How do tap / react the opportunities? About Starbucks • Speciality coffee company – Arabica beans • CEO – Howard Schultz • 1000 retail locations in 32 markets throughout North America and 2 stores in Tokyo About Starbucks Channels • Retail Outlets – Bread and Butter – An experience store (Third Place) – Contribution to revenue: 86% –
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Table of Contents Table of Contents 2 Starbucks and Marketing environment 4 Technological: 6 Environmental: 6 Legal: 7 Conclusion and Recommendation: 7 Starbucks and Market Segmentation 7 Age: 7 Gender: 7 Income: 8 Location: 8 Situation: 8 Season: 8 Conclusion and Recommendations: 8 Branding and Starbucks 9 Franchising: 9 Brand Association: 9 Sponsorship: 10 Celebrity Endorsement: 10 Exclusivity: 10 Conclusion and Recommendations: 10 Role of the brand and extended marketing
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Q1. Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets. Controllable Elements: Strong competition The international coffee market is a very competitive market. There are increasing numbers of competitors‚ such as full service restaurants and other coffee shops‚ entering the growing specialist coffee market in recent years. Starbucks must be aware of this strong competition all over the world and try to maintain its operational advantages
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beans from different countries to balance the flavors and strengths. 2. Packaging manufacture : This is where the place to do the packaging for the coffee beans. Outbound Logistic There have 3 ways the starbuck product can reach to the customer: 1. Retail business organization : The starbuck runs all of the retail stores by its own. The customer can drink the fresh and high quality coffee at their retails stores. 2. Specialty sales and marketing : Under this area‚ it was sell their product to
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Case Title: Starbucks Overview and Problem Identification This case presents an overview of the specialty coffee industry‚ which is the second most traded commodity next to oil‚ and Starbucks’ position as a market leader in this industry. Two main concerns that must be addressed‚ as Mr. Howard Schultz‚ the Chairman and CEO of Starbucks Corporation questioned‚ is whether Starbucks is utilizing its resources and capabilities to grow in the most efficient and effective way; as well as if it was
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