Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment‚ training and development and
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Credit • BOP must be in equilibrium • Balance of payments in Pakistan • Causes of adverse balance of payments • Measures to correct BOP • Conclusion Introduction: Balance of payments refers to sum of both the balance of visible and invisible items. The balance of Payment is a comprehensive annualrecord of economic relation of a country with the rest of the world during a given period of time. A balance of payments (BOP) sheet is an accounting record of all monetary
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top company in regards to exceptional customer service therefore‚ they need to replicate there past methods. One method in particular that stands out about the success of Nordstrom is their connection of service to their products. Nordstrom is in the business of a luxury or high-end department store. Therefore‚ they carry the top-of-line products and have fir their customer service to match their products. This is good for a very important reason. A customer looking at high-end products already has
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not only representing ourselves but more importantly our company. If a customer feels uncomfortable or offended due to your attire at work they may refuse to come back. Some examples of inappropriate work-place attire is excessive jewelry‚ tight and short clothing and sometimes even clothing or jewelry that show off beliefs and religion. All of these things may put a damper on the way you and your company is viewed by customers. 5. What are the four spatial distances observed in Western cultures
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providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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The representatives form an independent ruling body (for an election period) charged with the responsibility of acting in the people’s interest‚ but not as their proxy representatives nor necessarily always according to their wishes‚ but with enough authority to exercise swift and resolute initiative in the face of changing circumstances. Moreover‚ democracies in the modern and contemporary world as so called since the representatives are voted for by the people. Such a method makes them solely accountable
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THE PAYMENT OF BONUS ACT‚ 1965 ACT NO. 21 OF 1965 [25th September‚ 1965.] 1*[An Act to provide for the payment of bonus to persons employed in certain establishments on the basis of profits or on the basis of production or productivity and for matters connected therewith.] BE it enacted by Parliament in the Sixteenth Year of the Republic of India as follows:-1. Short title extent and application. 1. Short title extent and application.- (1) This Act may be called the Payment of Bonus Act‚ 1965. (2)
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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Name: Catherine Bradley Report 10 point Service Quality Plan and Evaluation Introduction The following 10 point plan has been devised as a result of the SWOT and PEST analyses carried out on the organisation I work for. The research methology used a broad quantative approach and consists of a sample of 10 staff members and 10 service users. (See Appendice A). The questions relate to both sectors and Consent was agreed from all the participants
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