1) Question: Due to the fast growth of the business and lack of visibility of supply and demand‚ Clock Enterprises is facing significant customer service issues and the company is beginning to have frequent “out of stock” situations. Although Clock Enterprises model is “The Customer is King”‚ their current customer service as measured by case fill‚ is running at 85% compared to the best in class benchmark of 98.5%. What are your recommendations to resolve this issue? Answer: Customer service
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OPERATIONS AND SUPPLY CHAIN MANAGEMENT Vol. 2‚ No. 3‚ September 2009‚ pp. 167-171 ISSN 1979-3561|EISSN 1979-3871 167 Managing Supply Chain Complexity in a Tea Manufacturing Company I Nyoman Pujawan* Department of Industrial Engineering‚ Sepuluh Nopember Institute of Technology‚ Kampus ITS Sukolilo‚ Surabaya 60111 Indonesia E-mail: pujawan@ie.its.ac.id Mahendrawathi Er Department of Information Systems‚ Faculty of Information Technology‚ Sepuluh Nopember Institute of Technology‚ Kampus
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SOME SUCCESS STORIES IN SUPPLY CHAIN MANAGEMENT Adriano O. Solis‚ Ph.D. Academic Advisor‚ NAPM El Paso Wal-Mart Stores Perhaps one of the most commonly cited success stories in supply chain management (SCM) is that of Wal-Mart Stores‚ Inc.‚ which reported total sales of $191.329 billion and a net income of $6.295 billion during the fiscal year ended January 31‚ 2001 (see www.walmartstores.com). These figures represent a 15.9% growth in total sales and a 17.1% increase in net income over
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Environment Bus. Strat. Env. 17‚ 260–271 (2008) Published online 20 July 2006 in Wiley InterScience (www.interscience.wiley.com) DOI: 10.1002/bse.527 Sustainable Supply Chain Management in Tourism Xavier Font‚* Richard Tapper‚ Karen Schwartz and Marianna Kornilaki Leeds Metropolitan University‚ UK ABSTRACT Sustainable supply chain management (SSCM) encapsulates the trend to use purchasing policies and practices to facilitate sustainable development at the tourist destination. Most research has focused
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A Slower Rise for the Renminbi The Chinese government kept its currency from appreciating during the financial crisis but allowed it to rise in 2010‚ to the satisfaction of the Obama administration and American exporters. Recently‚ however‚ China has been holding back on the pace of the appreciation. Related Article » The pace of appreciation of the Chinese currency against the dollar has slowed in the last year‚ ensuring that China’s manipulation of its exchange rate remains a central topic
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Casting/ materials in T Rex Fabrication (Arms and Ribs) It is very important to consider the process and material used in the tasks performed in terms allocation of resources. One manufacturing processes used in fabricating the T Rex is casting. Casting is a manufacturing process in which an object is made by pouring a liquid material into a hollow or cavity mold until the material cools into a sought solidified shape. The casting method used specifically was the one piece mold casting which was
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-0035.htm IJPDLM 37‚8 594 Postponement: an evolving supply chain concept Christopher A. Boone‚ Christopher W. Craighead and Joe B. Hanna Auburn University‚ Auburn‚ Alabama‚ USA Received January 2006 Revised July 2007 Accepted July 2007 Abstract Purpose – The purpose of this paper is to assess and document the progress of postponement research‚ identify current gaps‚ and provide
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Mondays writing Homework What do you need to do? 1. Think yourself in designing a product that you would like to produce. Your goal is that you will open your own business and you are in need to write your business plan right from the scratch. It could be manufacturing goods or a pure service or both. Anything that you like. The product could be a small healthy cookie‚ a balanced diet for campus students or for employees in a large office restaurant‚ or a small leisure time activity‚ a game‚ a
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McDonald’s Food Chain Case Study It was early evening and one of the 25 McDonald’s outlets in India was bustling with activity with hungry souls trooping in all the time. No matter what one ordered - a hot Maharaja Mac or an apple pie - the very best was served every time. But did anyone ever wonder as to how this US giant managed the show so perfectly? The answer seemed to lie in a brilliantly articulated food chain‚ which extended from these outlets right up to farms all across India. US-based
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“The Evolution of Supply Chain Management in Retail Sector of Tesco and Analytical Study for the Period of 2005-2011” Chapter One: Introduction 1.1 Introduction Supply chain as a whole can be seen as the flow of water in a river: organizations located closer to the original source of supply are described as being ’upstream ’‚ while those located closer to the end customer are ’downstream ’. The flow of the whole river is being concerned. In other words‚ supply chain is a network‚ which
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