Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the research
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
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Stress‚ Job Satisfaction and Social Support: What Relationship do they have to Workplace Turnover Intentions? Amy Levin‚ MSW‚ PhD California State University Northridge Abstract This study tested a theoretical model depicting the relationships between diversity characteristics‚ organizational climate and personal outcome variables on intention to leave among child welfare workers. In a cross sectional design‚ a sample of 418 child welfare workers was drawn from a large public agency
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relationship between job satisfaction & job performance by exploring preceding studies and reputable theories on the topic. The essay question seems to suggest that job satisfaction is a mandatory and an initial influence for increased performance‚ and that it is management who orchestrates the process. The reader should attain a more informed perspective on ways in which management impinge on (and if it is in fact‚ significant to) an employee’s satisfaction‚ and whether satisfaction is paramount to productivity
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Job Satisfaction‚ Work Environment‚ and Rewards: Motivational Theory Revisited labr_496 1..23 Lea Sell — Bryan Cleal Abstract. A model of job satisfaction integrating economic and work environment variables was developed and used for testing interactions between rewards and work environment hazards. Data came from a representative panel of Danish employees. Results showed that psychosocial work environment factors‚ like information about decisions concerning the work place‚ social support
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Importance of and Employee Satisfaction Your employees have a wealth of information about what it is like to work at your company‚ and what your customers are telling them about your company and your competitors. Your employees also have considerable knowledge about what can be done to improve your company’s productivity‚ quality‚ customer service‚ customer satisfaction‚ customer loyalty‚ growth and profit‚ and what can be done to improve your risk profile. Equally important‚ your employees know
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FUNCTION OF JOB SATISFACTION Introduction There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction even at a time when employees are increasingly important for organizational success and competitiveness. “Happy employees are productive employees.”“Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. This research aims at establishing job satisfaction as a basis for
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WOLAITA SODO UNIVERSITY COLLEGE OF SOCIAL SCIENCES AND HUMANITIES DEPARTMENT OF GEOGRAPHY AND ENVIRONMENTAL STUDIES ASSESSING THE ROLE OF AGRO FORESTRY IN RESTORING DEGRADED LANDS AT DAMOT WAJJA KEBELE‚ WOLAITA ZONE SOUTHERN ETHIOPIA. BY: OSMAN ENDRIS ADVISOR: KOYACHEW ENKUAHONE (M.A) MAY‚ 2014 E.C WOLIATA SODO‚ ETHIOPIA WOLAITA SODO UNIVERSITY COLLEGE OF SOCIAL SCIENCES AND HUMANITIES DEPARTMENT OF GEOGRAPHY AND ENVIRONMENTAL STUDIES
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COMPARATIVE OF CONSUMER SATISFACTION BETWEEN AIRTEL 1 AND VODAFONE CONSUMER A consumer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs‚ wants or desires. According to a statement made by Mahatma Gandhi‚ ‘consumer refers to the following‚ “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider
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