Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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2. BACKGROUND The study of Working Capital Management cannot be over emphasised. It is a very important element in corporate financing and very crucial to company survival. Companies usually require an optimal level of working capital to meet daily obligations‚ continue production and make profit. However‚ some managers fall short and the companies liquidate. According to Harris (2005) “Working capital management is a simple and straight forward Concept of ensuring the ability of the firm to fund
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Bangladesh has made remarkable progress in macroeconomic management. Acceleration of economic growth‚ gradual decline of budget deficit‚ high rate of export and import growth‚ steady rise of foreign currency reserve at a satisfactory level are some of the major achievements that Bangladesh attained during the past few years until FY2007-2008. Success in achieving these significant milestones is largely attributable to a set of policies and reforms implemented in order to attain macroeconomic stability
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Gap analysis is a technique of asset-liability management that can be used to assess interest rate risk or liquidity risk. Implementations for those two applications differ in minor ways‚ so people distinguish between interest rate gaps and liquidity gaps. This article discusses both. Gap analysis was widely adopted by financial institutions during the 1980s. When used to manage interest rate risk‚ it was used in tandem with duration analysis. Both techniques have their own strengths and weaknesses
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of Chronic Obstructive Pulmonary Disease (COPD). This will be achieved by bringing the reader through the patients’ illness journey. The assignment will begin by defining COPD and briefly going through the pathophysiology and incidents of the condition. From there the reader will embark on the journey‚ starting with diagnosis. The author will attempt to give an in-depth exploration of the next stage‚ living for today while also discussing the Health Care Professionals’ role in providing a holistic
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of monitoring the quality and standards of their education systems. In most cases‚ the monitoring process involves supervision by inspection of educational institutions such as schools‚ and other aspects of the education systems. The critical role of inspection as one of the dominant strategies for monitoring and improving the performance of education system in schools cannot be overemphasized. Inspection is concerned‚ in the main‚ with the improvement of standards and quality of education and
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Social conditions of past societies is not a perfect system to study‚ because they rely on studying certain aspects of the human culture that could then be used to determine different social structures. The sites of Catalhoyuk in Turkey‚ and Stonehenge of southern England‚ help to see the ways in which social complexity and social conditions can be determined by analyzing certain social aspects. Each of these groups had relied on agriculture in some ways to develop into sedentary lifestyles‚ and
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knowledge to us. It has many qualities as they play an important role in making the nation by giving the knowledge to all the youth. Teachers teach in school‚ colleges‚ universities and even the part time academies. The teacher has the basic rule in the polishing of the youth of the country. Good teacher has many good qualities so it can prove itself to contribute in the making of young children well to acquiring knowledge. The good qualities of a teacher as follows: The teacher has to be on time
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Laying down‚ looking at me with confusion and disbelief‚ I received the most logical response I could have imagined. “The human condition is the power that emotions might hold‚ the way that we can think for ourselves in other ways that species may not. Uhh.. umm... the qualities of”— At this point I interjected because you could see the genuine curiosity on his face. ’Is this what you want to hear?’ And ’Am I doing this right?’ After some time of fiddling with the idea he looked at the definition
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In Depth: Labor Conditions Do current labor conditions in China effect whether we should open a Chick-fil-a or not? China has faced many pros and cons when dealing with their labor conditions. Labor laws have been in effect since 1994 and have been modified many of times. January 1‚ 2008‚ The Labor Contract Law of the People’s Republic of China‚ established new laws abolishing the system of at-will employment for most full time employees and requires employees with written contracts. These new
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