| |The Garden Depot | |Customer Dissatisfaction Analysis | | Executive Summary Overview The Garden Depot (The Depot)‚ a large retail store specializing in the garden and lawn services‚ is
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known as The Garden Depot‚ located in Barrie‚ Ontario. By 2007‚ The Garden Depot operated a successful 12‚000 square-foot retail store‚ a law maintenance division and‚ a landscaping division. Due to the nature of the gardening business‚ The Garden Depot’s sales fluctuated with seasonal demands. An important individual and key player in the business is Janice Bowman. After thirteen years of service with one of The Garden Depot’s competitor’s‚ Bowman was offered a position at The Garden Depot in 2005.
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Summary of the Garden Depot Case Overview The Garden Depot originated in 1985 as a small floral company. It began doing larger business since then‚ and became a successful floral company. Janice Bowman was hired by The Depot in 2005‚ and contributed to computer inventory system and a material ordering system. As he found‚ The Depot still had some potential management issues. Eighty percent of its employees were part-time students who only worked in spring and summer. Furthermore‚ no formal performance
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Home Depot Case Analysis Andrew Stovall MKTG 6301.01 Dr. Rajaratnam September 27‚ 2012 Home Depot Case Analysis Summary The Home Depot Case takes place in 2007 during a time when the former chairman and CEO Robert Nardelli had recently announced his “mutually agreed” upon resignation from the company. Nardelli started at Home Depot in 2000 and produced rapid growth for the company because of his cost-cutting measures and centralized purchasing strategies. However‚ even though the profits
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INTRODUCTION Home Depot enjoyed high growth of revenues and profits in the period 1978-2003. From 7 mio USD of revenues in 1979 to 64‚8 bn in 2003. Revenue growth was generated mainly due to external growth coming from mergers and acquisitions. Home Depot has four product categories: Building and Remodeling‚ Home Décor and Organizing‚ Outdoor Living and Tool and Hardware. Company went through some structural changes when in 2000 first non funder Bob Nerdelli became the CEO of the company. Nerdelli
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Set up in the late 1970s‚ Home Depot grew rapidly over the 1980s and early 1990s‚ adding stores at the average annual rate of 20 percent. In the late 1990s‚ the company’s comparable store growth rate began declining. It was also experiencing operational difficulties due to its tardiness in developing systems to manage its rapid growth. In this situation‚ the board decided to bring new leadership to the company that can focus on new technologies‚ build efficiencies and reallocate resources while keeping
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The Home Depot‚ Incorporated. Internal Environment Home Depot is a large-scale home improvement retail store. The company was founded by Bernard Marcus‚ Arthur Blank (CEO)‚ and Kenneth G. Lagone in Atlanta‚ GA during 1979. Funding for this company came from an investment firm Invemed of New York among several other private investors. Within the next eleven years HD started its horizontal growth by expanding to Florida in 1981. After growth into multiple U.S. states‚ founders Marcus‚ Blank‚ and
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Case Analysis of Olive Garden Restaurants Division Brief Overview On Tuesday evening around 8:15 pm‚ Mr. Martin A. Wallace accompanied by his father and two daughters‚ entered an Olive Garden Restaurant expecting to be greeted with a friendly smile and great customer service. This was not the case. Instead‚ Mr. Wallace was not greeted by any host/hostess‚ but instead an empty station. After waiting about ten minutes‚ he went to the bar to find someone to seat him and his family. Only then did a
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1.What are the internal resources‚ capabilities‚ or competences of Home Depot that seem to need upgrading or improvement as Bob Nardelli becomes the CEO and why are they important? The internal resources‚ capabilities‚ or competencies of Home Depot that seem to need upgrading or improvement as Bob Nardelli becomes the CFO are the saturation of stores in suburban areas from accelerated growth‚ the lack of IT resources and service deficiencies‚ and the layout of the stores. In terms of the "Internal
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Home Depot Questions for Case Discussion 1. Look at page 16 of the case (Selected Financial Data). Note that fiscal 1985 ends on February 2‚ 1986 (there is a typo on this page; the far left numbers column should be February 2‚ 1986 instead of February 2‚ 1985). Evaluate Home Depot ’s performance in the following areas: • Growth in Sales • Growth in Total Assets • Change in Net Income • Growth in Long-term Debt 2. Look at page 17 of the case (Management Discussion). Compare 1985 to 1983
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