Azhashemi‚ 2007) With an effective operation management‚ cost could be reduced‚ at the same time‚ guest satisfaction will have positive impact which may lead to bring revenue to the organization. Therefore‚ maintaining quality service is important to have a success of an organization. In this essay‚ Hong Kong Disneyland (HKDL) will be taken as a sample in service industry‚ to see how design‚ capacity and queuing management will improve the organization’s performance. Hong Kong Disneyland Resort combines
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Represent the taxpaying citizens and their opinions. Organize tourism. Market tourism (international promotion of landmarks) Establish general laws‚ rules‚ regulations and environmental policies. Educate tourists about culture. • The tourism industry Been accused of: Being mainly concerned with short term profit‚ rather than long-term sustainable profit. Exploit environment. Do not raise awareness of tourists about sustainability. Owned by big transnational corporations Market destination(
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The analysis of the global environment of a company is called global environmental analysis. This analysis is part of a company’s analysis-system‚ which also comprises various other analyses‚ like the industry analysis‚ the market analysis and the analyses of companies‚ clients and competitors. This system can be divided into a macro and micro level. Except for the global environmental analysis‚ all other analyses can be found on the micro level. Though‚ the global environmental analysis describes
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use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate action‚ what influences their choice of action‚ and why they persist in their action over time (Daft and Marcic 444). Over the years many theorist have studied the human condition of motivation‚ and learned various techniques to help managers figure out what makes employees seek to attain higher knowledge‚ wealth‚ prosperity
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some of the theories regarding motivation‚ the factors that play a role in motivating employees‚ the need of motivation‚ why motivation is important to organisations‚ and‚ why employees are or are not motivated in the workplace. McShane‚ Olekalns and Travaglione‚ refer to motivation as “the forces within a person that affect the direction‚ intensity and persistence of voluntary behaviour. Motivated employees are willing to exert a particular level of effort (intensity)‚ for a certain amount of
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Changing Role of Hospitality IT Hospitality Industry information management systems have evolved since the days of handwritten paper ledgers and hotel phone operators. Modern hospitality managers such as hotel and restaurant managers have powerful tools at their disposal‚ which enable them to gain a complete picture in regards to the organization’s financial and operational situation with the click of a few links. The demand for hospitality services has continued to expand throughout the course
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distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs and behaviors. This definition suggests that we form attitudes towards our jobs by taking into account our feelings‚ our beliefs‚ and our behaviors. SURAT DIAMOND INDUSTRY In Surat‚ the second largest city of Gujarat and one of its
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Relate: Education and man. Differentiate educated man from an uneducated one. The difference between educated and uneducated people is exactly that. It is the level of education that a person has. Education is very important. Actually it is one of the most important thing for our lives in my own point of view. It is clear to us that not everyone can have the opportunity to have the education they need and this lead to divide people into two groups: educated and uneducated people. Both of them have
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While working as a manager in an organization‚ his job is to make sure that the employees are doing their jobs and they are doing it in the most productive way. But employees are not machines that we could just program their task in their brain and they will do it automatically‚ they require motivation to actually do their job properly. This is easier said then done‚ to understand the ways of motivating people we first need to understand human nature‚ which is the fundamental nature and substance
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the customer satisfaction in the hotel enterprises is the employee. Empowerment applications play a significant role in increasing the employee’s productivity providing organizational efficiency. Interest in employee empowerment within the hospitality industry helps in gaining competitive advantage through improved service quality. Particularly‚ it has been determined in recent studies that service deliverers (frontline staff) play a crucial role in determining the extent and quality of customer
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