Starbucks Systematic approach • Encapsulated‚ local approval‚ focus externally (society)‚ social‚ sociology‚ 1990s Understanding external environment 1. Remote and industry environment 2. Customers and markets PESTEL Typical change drivers 1. Homogenisation of customer needs and preferences across markets 2. Development of global supply‚ distribution and communication channels 3. Gain competitive advantage through economies of scale‚ supply chain improvements‚ sorucing lower costs
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Stakeholder Identification and Analysis What’s in this section? 14 15 16 18 19 20 22 23 24 26 Identify those stakeholders directly and indirectly affected by the project Identify those whose “interests” determine them as stakeholders Be strategic and prioritize Refer to past stakeholder information and consultation Develop socio-economic fact sheets with a focus on vulnerable groups Verify stakeholder representatives Engage with stakeholders in their own communities Remember that government
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Présentation de l’entreprise Starbucks Fondée en 1971‚ Starbucks Coffee Company est la plus grande chaîne multinationale de cafés‚ Starbucks était alors spécialisé dans le commerce de café en grains. En 1987‚ Starbucks est devenue Starbucks Corporation après son acquisition par Howard Schultz‚ l’entreprise a alors ouvert et racheté des boutiques à travers le monde entier. Les boutiques Starbucks vendent en plus de leur propre marque du café‚ du thé‚ des pâtisseries mais également des machines à
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definition of internal and external stakeholders This website shows the differnent stakeholders and how they influnece businesses. the main two businesses i am going to be investigating are McDonalds and cadbury. what are stakeholders? Stakeholders are people who own a share in the business‚ they have to buy the shares from the stock exchange or they have an influence or interest in the business. an example of a stakeholder of a school would be a govnor. they dont own a share but they influence
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impact on the company.( Oxford University Press‚ 2007) Porter’s Five Forces: will determine the competitive intensity and therefore attractiveness of a market. (Porter‚ 2008). Finally it will be discussed the company’s ability to interact with its stakeholders. Background and company’s mission statement Jet2.com Limited is a British low-cost airline founded in 2002 based at Leeds Bradford Airport‚ England. It operates services from eight UK bases to 54 destinations. “Our aim is to be the safest
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Stakeholder Theory Defining it in relationship to Social Responsibility Author note This paper will help our class research the Stakeholder theories to come up with a framework to address the issues in the Niger Delta‚ defining principle of who or what really counts concerning the core‚ the fringe and other stakeholders; so that this project will be socially responsible and a win-win for all. Abstract This paper will explore and define the what
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Question 2: Why have Starbucks’ customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • As Marthe has already said‚ there is a change in customer satisfaction of Starbucks between 1992 and 2002. In this part‚ I will explain the reason why Starbucks’ customer satisfaction scores declined. Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • Why has Starbucks’ customer satisfaction scores
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The Stakeholder Theory of the Corporation: Concepts‚ Evidence‚ and Implications Author(s): Thomas Donaldson and Lee E. Preston Source: The Academy of Management Review‚ Vol. 20‚ No. 1 (Jan.‚ 1995)‚ pp. 65-91 Published by: Academy of Management Stable URL: http://www.jstor.org/stable/258887 Accessed: 20/04/2010 23:08 Your use of the JSTOR archive indicates your acceptance of JSTOR ’s Terms and Conditions of Use‚ available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR ’s Terms
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products Customers are willing to pay this high price in order to receive The Starbucks Experience‚ in which “we’re not in business of filling bellies‚ we’re in the business of filling souls”. * Anytime‚ anywhere By opening new shops‚ Starbucks allows people to reach their stores anytime‚ in the shortest distance. It seems that there are not many places left without Starbucks. * Food offerings: Starbucks add in their menu everything from Krispy Kreme doughnuts and Fresh Fields gourmet
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Market Analysis Starbucks provides the highest-quality coffee what it believes in the world. It has hundreds of product lines and the sales of beverage take the largest percent. Despite of Starbucks’ overwhelming presence and convenience‚ customers think there was just a little of image and product differentiation between Starbucks and the smaller coffee chains. However‚ Starbucks has an uncomplicated distribution strategy‚ and it tries to make customers get entrance to Starbucks products easier
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