implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring
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Oral Diseases There are several causes of oral diseases ranging from chemical burns as a result of aspirin or tobacco use to hormonal disturbances from simply going through puberty or becoming pregnant. One cause of great concern is microorganisms. From bacteria to viruses‚ there are many pathogenic microorganisms that may be found in the oral cavity. As a dental assistant‚ we should be capable of identifying an abnormal condition in the mouth and making sure to inform the dentist about it
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Gold Spa and Fitness Club Marketing for Services Project Report By: Ali Owais Arshia Azhar Arsalan Khan Hassan Tahir M.Adeel Tariq Momin Malik Ibrahim Farukh Haroon Ahmed June 27‚ 2012 Lahore School of Economics Table of contents Executive Summary……………………………………………………………………3 Introduction…………………………………………………………………………….4 Core and Supplementary services…………………………………………………….5 3 Stage model of consumption…………………………………………………………8 Flower of Service……………………………………………………………………….11 Distribution
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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COPING WITH CRISIS Ann Landers If I were asked to give what I consider the single most useful bit of advice for all humanity‚ it would be this: Expect trouble as an inevitable part of life and‚ when it comes‚ hold your head high‚ look it squarely in the eye and say‚ "I will be bigger than you. You cannot defeat me." Then repeat yourself the most comforting of all words‚ "This too shall pass." To forgive oneself in the face of a devastating experience is perhaps the most difficult of life’s challenges
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story’s narrative techniques‚ language and structure help to illustrate the theme of ‘cultural encounters’. The short story is like an anecdote. It contains a complete story that usually spans over a short period of time‚ with a minimal cast. Mavis Gallant’s ‘The End of the World’ fits firmly into this category. This essay explores how ‘The End of the World’ portrays the theme of cultural encounters through narrative techniques‚ language and structure. When exploring the theme of culture in
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Encounters with people of different cultures in their own countries or communities 1 2 3 4 5 Coping with the customs of host countries or communities‚ e.g. rules and courtesies that local people observe and may expect me to observe. ٧ Encountering the different customs of people from other cultures‚ e.g. dress‚ spec al occasions‚ etc. ٧ Adapting to the rhythm of life in other cultures‚ e.g. getting used to different meal times etc. ٧ Integrating with
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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“Have you recently had a close encounter?” quote from David Laughlin from Close Encounters of the Third Kind. Well everyone who has ever seen the movie Close Encounters of the Third Kind has had their own close encounter of some kind. Written and directed by Steven Spielberg and Produced by Colombia Pictures in association with EMI Films. Colombia Pictures the same year is credited with the production of four other films which include Bobby Deerfield staring Al Pacino‚ The Deadly Triangle staring
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Application: Police Encounters with Suspects and Evidence David Green CJ227: Criminal Procedure Prof: Kurt Austin Zimmer May 29‚ 2012 As long as there are people who engage in suspected criminal activity‚ there will always be the police with whom they will have an encounter. Good‚ bad or indifferent there will always be these questions that will need to be answered; were the police legally justified in the way they approached and carried out their encounter with the suspect? And
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