oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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SIP REPORT “Employee Engagement Forum at Persistent System Ltd‚ Nagpur” Prepared By: Ms.Khushboo Bajaj Guided By: Ms.Supriya Chatterjee Department of Management Studies and Research‚ Tirpude College of Social Work‚ Civil Lines‚ Sadar‚ Nagpur – 440010 CERTIFICATE DECLARATION I hereby declare that this project report titled “Employee Engagement” has been successfully completed at PERSISTENT SYSTEM LTD‚ towards the partial fulfillment of the requirement for the award of the
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the hope that I could also give a brief explanation from my perspective. I also requested time to review the job description so that we could confirm the nature of my role in the office for clarity’s sake. Dr. -------- asked that I be prepared to discuss what I enjoyed doing in the office as well as the job description‚ noting that I would continue doing the things I enjoyed doing and other tasks would be handled by current or future staff. This was to be addressed on the next work day which was April
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Employee Engagement (5EEG) Engagement: The Institute for Employment Studies (IES) definition: ‘A positive attitude held by the employee towards the organisation and its values. An engaged employee is aware of business context‚ and works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement‚ which requires a two-way relationship between the employer and employee.’ 1. This report is to the
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Turnover (employment) Turnover‚ in a human resources context refers to the characteristic of a given company or industry‚ relative to rate at which an employer gains and loses staff. If an employer is said to have a high turnover‚ it most often means that employees of that company have a shorter tenure than those of other companies in that same industry. Similarly‚ if the average tenure of employees in a particular sector is lower than that in other sectors‚ that sector can be said to have a relatively
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is Employee Retention? 3. Importance of Employee Retention. 4. What makes employee leave? 5. Retention Myths. 6. Benefits of Attrition. 7. Employee Retention strategies. * Low Level * Medium Level * High Level. 8. Manager’s Role in Retention. 9. Bibliography Introduction Employee Retention involves taking measures to encourage employees to remain in the organization for the maximum period of time. Corporate is facing a lot of problems in employee retention
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Understand employment responsibilities and rights in health and social care or children and young people settings: Task Ai Identify three different sources of information you could use to enable you to update your staff handbook to reflect on the current employment law: Colleagues within the work place Internet websites such as: www.cab.org.uk Books on current employment law such as: Employment law made easy author Melanie Slocombe Task Aii A List three aspects of employment covered by law:
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EMPLOYEE GRIEVANCES & DISCIPLINE [pic] In industrial context the word grievance is used in industrial context to designate claims by workers of a Trade Union concerning their individual or collective rights under an applicable collective agreement‚ individual contract of employment‚ law‚ regulations‚ work rules‚ custom or usage. Such claims involve questions relating to the interpretation or application of the rules. The term “Grievance” is used in countries to designate this type of claim
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Employee retention is very important to organizations. If employees can not be retained‚ the company will have to invest money for training new employees time and time again. The cost of replacing an employee is high not only financially‚ but in terms of lost productivity‚ the time taken by the employer to go through the resumes and the cost incurred to conduct interviews. The best away to avoid this costly affair is to focus on the retention of employees as otherwise it will have a castigating effect
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more than 50% of their time for HR activities such as hiring‚ evaluating‚ disciplining and scheduling employees. HRM department helps the organisations with all activities relating to staffing and maintaining an effective workforce. Major HRM responsibilities include work design and job analysis‚ training and development‚ recruiting‚ compensation‚ team building‚ performance management and appraisal‚ worker health and safety issues‚ as we as identifying or developing valid methods for selecting staff
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