monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
Premium Customer Customer service Meaning of life
Regulations and requirements for internal quality assurance in own area of practice: organisation policies and procedures e.g. health and safety‚ equal opportunities‚ recording and reporting‚ quality assurance strategy‚ contribution to internal reviewing processes/self-assessment review (SAR); regulatory bodies e.g. standards‚ levels‚ performance/assessment criteria‚ skills‚ knowledge‚ understanding‚ awarding organisation‚ SSC‚ Ofqual‚ Ofsted‚ employer‚ measure of accountability‚ benchmarking.
Premium Management Evaluation Quality assurance
AN EVALUATION OF THE INTERNAL CONTROLS SYSTEM FOR CASH FOR THE CASE OF NAIROBI SMALL BUSINESSES BY Nyaga Denis Macharia D33/6646/05 Nzovu Michael Fondo D33/7224/05 Zachary Gategi Maina D33/6216/06 Gitonga Lilian Wanjiku D33/7305/05 Sigei Ellyne Chepngetich D33/7295/05 A Management Research Project Submitted In Partial Fulfillment For The Requirements Of The Award Of Bachelor Of Commerce (BCOM)‚ School Of Business‚ University Of Nairobi
Premium Internal control Small business
1-pepsico External Environment Consumers today are not as much joyous to cola products as they were before. Age and ethnicity are two main characteristics that affect consumer preference for soft drinks and alternative beverages. With age‚ health concerns become more of a factor when choosing a beverage. To illustrate‚ some studies show that cola products or soft drink in general may cause kidney stones and other related diseases. In contrast to older consumers‚ younger consumers—particularly
Premium Soft drink Coca-Cola
What are goals? Goals are an aim or desired result that people devote to accomplish in their lives. Why are goals important to set? Goals are important to set because without goals‚ we have no purpose or direction in life‚ and the more goals we make‚ the more things that we can accomplish in life. When I was younger‚ I didn’t know how to do a push up‚ and I wanted to work to get to doing 40 push ups in one year. I started by making small goals‚ that eventually worked up to me doing 40 push ups right
Premium Goal Management Time
what they want. When you actually make that goal it feels you up with joy. My father works two jobs and is still struggling to pay the bills. One of my goals is to have a stable career so that neither my mother and father have to worry about paying the bills on time. I would like to be a major league baseball player or a successful entrepreneur in the music business. At the beginning of each goal you will always set unrealistic standards that you
Premium Major League Baseball High school Baseball
can affect its operation.The business environment consists of the actors and forces that affect an organization’s ability to develop and maintain business with its targeted customers. These are the Micro Environment‚ the Macro environment and the internal environment.The micro-environment of an organization can best be understood as comprising all those other organizations and individuals who directly or indirectly affect the activities of the organization. The following key groups can be identified
Premium Marketing
Internal Accountant’s Report to Management The company is thinking about performing a full financial status review prior the release of an upcoming government contract bid. This report will provide supporting information for a full financial status review prior to bid. This supporting information will include the impact of occupational fraud and abuse on the company and how the governmental oversight of accounting and fraud affects the company. The report will also provide potential corruption
Premium Enron Political corruption Fraud
transaction i. c. Additional controls and procedures I recommend j. Daily update of transaction to server k. Daily reconciliation of reports to produce exception reports earlier l. Increase details in report to add employee # m. Employee should swipe the ID or punch in their private ID code in the cash machine to identify who is handling the transaction n. Rotation should be improved. Simplify to increase controls o. Owner should visit more than
Premium Debit card Fraud Credit card
Why are goals necessary in life? Goals are objectives set for one to achieve. They come in different types and different length of time. One can have a personal‚ academic or career goal along with long term or short term goals. There are many goals I would like to achieve. I have created my long term personal‚ academic and career goals. My long term personal goal I have set for myself is to stay connected to my parents and siblings. I also want to have a family of my own. My academic long term goal
Premium Goal Time Term