Point of Sale The point of sale is the place and time at which a transaction takes place. Whenever a buyer and seller come together for the purpose of conducting a transaction‚ a point of sale is created. Also called a point of purchase‚ a point of sale can take a wide variety of forms. The cash register line in a gasoline fueling station is a point of sale‚ for example‚ as is the checkout page in an online store. The point of sale can be a salesperson’s desk in an auto dealership‚ as another example
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A STUDY ON THE CUSTOMER SATISFACTION OF BIG BAZAAR WITH SPECIAL REFERENCE TO PAZHAVANGADI STORE PROJECT REPORT Submitted to Amrita Vishwa Vidyapeetham‚ School of Arts & Sciences for fulfillment of the requirement for the award of the Degree of Bachelor of Business Management. BY ASWATHY ACKNOLWLEDGEMENT I use it as it privilege to thank Mr.Bijith‚ HR‚ Big Bazaar Pazhavangadi and Mr.Satheesh.DM of Electronics Department for giving me and guidance to do this project
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely about retention of customers‚ which again depends
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation
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Starbucks case 1. There are numerous factors that paved the way for Starbucks’ success during the early nineties. I believe that one of their strengths was good knowledge of who their potential customers were and how to please them with their profile‚ assortment and services. One also has to take notice of their clear vision of becoming America’s third place‚ this tells me that they’ve had an aggressive vision from the start. And of course they’ve matched this with their strategy‚ from 1992-2002
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A Thesis Proposal Presented to The problem and it’s Background Introduction: Education problems in the Philippines are rampant and some are serious. Many believe that the quality of education has slowly been degrading. Educators attest that these problems may be due to a lot of factors. The government‚ on the other hand‚ is now employing different measures to improve the quality of education. In all the State of the Nation Address (SONA) speeches of President Benigno Aquino III
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AWARENESS OF THE ACADEMIC UNIT COUNCILON THE IMPLEMENTATION OF PROJECTS AND PROGRAMS OF THE STUDENT COUNCIL A Thesis Proposal Presented to The Faculty of College of Arts and Sciences University of Northern Philippines Vigan City‚ Ilocos Sur In Partial Fulfillment of the Requirements in Research 101 AGNETHA A. CLAUSTRO HERNA BARBRA S. RIGUCIRA Introduction In every academic unit‚ their ultimate goal is to attain the welfare of all students. In the University of Northern Philippines
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Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
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