is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
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Case Analysis Report The Co-operative Bank Submitted to Wila-sini Wongkaew‚ PhD Prepared by Pitchapa Nuancharoen 578 20011 26 Pitchaya Wijitthanakul 578 20034 26 Pimpika Hitakomate 578 20108 26 Pattarin Ha-upala 578 20200 26 Salila Junsuriyapong 578 21144 26 Supattana Srisalaui 578 21282 26 2601633 Advanced Managerial Accounting and Cost Management Semester 2 Academic Year 2014 Executive Summary This report
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SEGMENTATION WITH NEURAL NETWORK B.Prasanna Rahul Radhakrishnan Valliammai Engineering College Valliammai Engineering College prakrish_2001@yahoo.com krish_rahul_1812@yahoo.com Abstract: Our paper work is on Segmentation by Neural networks. Neural networks computation offers a wide range of different algorithms for both unsupervised clustering (UC) and supervised classification (SC). In this paper we approached an algorithmic method that aims to
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ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation with a passenger who was buying a single ticket on board I found out that he returns within a month so I advised him that is cheaper to buy a return. He din’t buy only the return‚ he was so happy with the
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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Assignment Questions (Case: SAT & CO.): 1. Why is the machine tool industry so important? How it is different from other industries? 2. What is market orientation? Is SAT & CO. is a market oriented company? Is there a relationship between the market orientation of the company and its business performance? Can this relationship be moderated by external factors? 3. What should McGuire do to achieve market orientation for the company? What are the critical success factors for the company
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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Nestlé KitKat Cross-platform mobile app The Challenge Nestlé is one of the world’s leading FMCG manufacturers. Kit Kat is Nestlé’s leading confectionary brand and the UK’s favourite chocolate biscuit bar. Our Strategy Our aim was to create an extension to Kit Kat’s YouTube channel for the smart phone user. The brief was to create an experience which utilises the unique functionality that mobile provides‚ and Users are asked what mood they are in‚ and a selection of videos is presented to
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A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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