Toyota was forced to recall millions of its vehicles in the US and Europe and reports of accelerator defects emerged. The Japanese automotive giant was criticised for putting profits ahead of safety‚ and an ill-coordinated communications response did not help matters. Toyota’s brand values—reliability‚ safety and quality—came under sustained scrutiny. Analysis: “Like most Japanese companies‚ corporate communications and overall corporate message development‚ was heavily centralized in Japan‚”
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Business School‚ University of Wales‚ Cardiff‚ UK Keywords Communication‚ Face-to-face communications‚ Sales‚ Salesforce‚ Performance Abstract While the effect of communication apprehension on a multitude of psychological and performance variables has been studied in many other disciplines‚ it has not been extensively examined by sales researchers. This article considers communication in the sales transaction from the perspective of communication apprehension‚ and investigates the role of communication
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needed to cure our planet from this disease. The Toyota Prius came to be a fighter in this war. A hybrid electric car‚ one of the first of its kind to be mass produced and marketed‚ working with traditional petrol fuel and an electric engine. This dual fuel engine is capable of producing electrical power‚ avoiding contamination and relieving your pocket from petrol money. Not at all expensive for the technology and engineering involve in it‚ Toyota came to the market with this innovating product
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Toyota Motor Company‚ USA EXECUTIVE SUMMARY Toyota Motors Manufacturing (TMM) faces increasing problems with its seat supply. TMM’s single seat supplier‚ Kentucky Framed Seat (KFS)‚ is responsible for the majority of the problems with material flaws and missing parts as the major encountered defects. These problems are increasingly occurring with an increase in varieties of and demand for the seats. Toyota currently addresses these problems offline; however‚ this is a deviation from the
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CASE QUESTIONS: TOYOTA MOTOR CORPORATION: Launching Prius 1. What buyer value is created with the hybrid powertrain as implemented in the Prius? The value of the buyer is basically environment protection‚ cost-effective‚ fuel economical The consumers also demand for a larger‚ powerful‚ spacious and family-welcomed vehicle. 2. How attractive is the automobile industry? Does the hybrid powertrain technology make the industry more or less attractive? Why? The automobile is very
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Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Hegemony in Mass Media Hegemony is prevalent in every mass broadcasted/published type of media in America. It is the acceptance of ideals that trickle down from the people in power to those without power or those that have little power. This concept is what causes us to accept ideas such as objectifying women in commercials and television. It’s what makes the American public accept social stratification and mild to intense segregation. This idea of hegemony affects the way we think and what our
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Toyota Motor Manufacturing‚ USA‚ Inc Case Analysis * Main and sub ideas of the case. The main topic of the case was the problems caused by defective or damaged seats. TMM USA’s seat problem was threefold. The first was the actual defects with the hooks and the damaged caused by cross threading by employees when installing the seats. This problem led to the second problem‚ which was the departure from the Toyota Production System (TPS) when dealing with the seat problem. Rather than fix the problem
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Relationship Management The aim : v to manage customer relationships v in an organized way supported by the salesprocess v based on v methodologies v softwares v collaboration : open/web‚ integrated/company server‚ ... vResource SDRC : “0 Sales Process” PLM software 21/10/2012 2 Why do a company need a salesprocess? ? 21/10/2012 3 1 27/10/2012 Why do a company need a salesprocess? 1. “To guide company and salespeople the way to success 2. To appear a customer
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Toyota Motor Manufacturing – Assignment #6 Mgmt 660 - Professor Suresh Chand Date: September 18‚ 2010 Toyota Assignment #6 (1) As Doug Friesen‚ what would you do to address the seat problem? Where would you focus your attention and solution efforts? What options exist? What would you recommend? Why? The first thing that should be addressed is finding what the actual reason for the problem is. In looking at the defect data from Exhibit 8‚ it identifies 5 seat defects that constitute
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