Strategically‚ operations management involves the long-term planning and structuring of work. Indeed‚ the task of operations strategy is to design the operating system‚ which is the joint configuration of resources and processes‚ such that its resulting competencies are aligned with the organization’s desired competitive position. In other words‚ operations strategy focuses on how to best enable and implement the organization’s strategy. (For for-profit organizations‚ “best” can be measured as maximizing
Premium Investment Capital budgeting Resource allocation
1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people
Premium Customer relationship management Malaysia Airlines Singapore Airlines
Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
Premium Process management Process capability Quality control
Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described‚ along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed‚ including the impact of information systems. Finally‚ the interaction between operations and other business functions
Premium Management Supply chain management Theory of Constraints
Introduction Operation management focuses on carefully managing the processes to produce and distribute products and services. Overall activities of operational management include product creation‚ development‚ production and distribution. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluation (schmenner‚1985). Operational management often includes substantial measurement and analysis of internal process. Ultimately
Premium Innovation Manufacturing
BOM 2064: QUALITY AND OPERATION MANAGEMENT Title: Quality and Operation Management Implementation Food & Beverage Department Everly Hotel Malacca Prepared for: MISS CHOW MEI MIN Student’s Name | Student’s ID | Major | Section | Ahmad Izzaudin B. Mat Zaki | 1101109196 | KM | BM203 | NurIzzatiBtBaharudin | 1091105542 | KM | BM203 | Ahmad Nor Aizat B. Abdullah | 1101107571 | KM | BM203 | Sheikh KharleezBamadhaj B. Jaffar | 1102702455 | IB | BM203 | Iqbal Abdul Qayyum B
Premium Logistics Supply chain management Management
1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile‚ easy) The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile‚ easy) All organizations‚ including service firms such as banks and hospitals‚ have a production function. True (What is operations management? moderate)
Premium Productivity Management Operations management
Caroline Walsh BADM 3601 – Operations Management Assignment # 4 Due: Monday November 12th ‐ 5:00 PM (a) A study‐aid desk manned by a graduate student has been established to answer student’s questions and help in working problems in your OM course. The desk is staffed eight hours per day. The dean wants to know how the facility is working. Statistics show that students arrive at a rate of four per hour‚ and the distribution is approximately Poisson. Assistance time averages 10 minutes‚ distributed
Premium Normal distribution Department store Poisson distribution
Management may choose to build up capacity in anticipation of demand or in response to developing demand. Explain the advantages and disadvantages of both approaches. To illustrate some of the advantages and disadvantages‚ provide specific examples of companies that have used each strategy. Three things that are important when planning capacity is “maintaining system balance‚ frequency of capacity additions or reductions‚ and the use of external capacity.” (Jacobs‚ Chase Pg 75) Some of the advantages
Premium Forecasting Thing Surgery
Contents: * Introduction * Literature review: * The ‘four Vs’ of processes * Operations strategy * Operations performance objectives * Operations improvement * Findings * Discussion * Conclusion * Abbreviations * References | Introduction Operation management is changing‚ having increasing importance and central role in today’s businesses‚ effective operation management increases the potential to boost revenues‚ reduce costs and help in providing future competitive
Premium Operations management Management Sales