January 2010 | 72 Marketing in the Public Sector By Olivier Serrat Marketing in the public sector may be the final frontier. Agencies operating in the public domain can use a custom blend of the four Ps—product (or service)‚ place‚ price‚ and promotion—as well as other marketing techniques to transform their communications with stakeholders‚ improve their performance‚ and demonstrate a positive return on the resources they are endowed with. The public sector is the part of economic life‚ not
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CHAPTER 1 INTRODUCTION TO Operations Management Teaching Notes Many students come to this course with negative feelings‚ perhaps because they have heard that the course includes a certain amount of quantitative material (which many feel uncomfortable with)‚ or perhaps because the course strikes them as “how to run a factory.” Others seem to have very little idea about what operations management is. I view the initial meeting with my classes‚ and this first chapter‚ as opportunities to dispel
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Customer relationship management or CRM is not just the application of technology‚ but is a strategy to learn more about customers’ needs and behaviours in order to develop stronger relationships with them. It enables businesses to: Understand the customer Retain customers through better customer experience Attract new customer Win new clients and contracts Increase profitably Decrease customer management costs It is usually more profitable in the long run for a company to keep existing
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STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO Operations Management 1. Operations management is… 1) Operations management is the management of systems or processes that create goods and/or provide services. 2. What are the three basic functions in business organizations? 2) 1) Finance 3) 2) Operations 4) 3) Marketing 3. A supply chain consists of 4. What is meant by the term value-added? The value-added is the difference between the cost of inputs and the value or
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Question: Why is operations management important in CDS? Answer: Reason of existence of any organization is its production ability‚ service providing ability. When an organization is producing or providing services‚ a certain amount of operations are being taken place to enable the organization to fulfill their task. Managing those operations is known as operational management. Coming towards CDS‚ it is an integrated services provider. Numbers of different units are working under the roof of this
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NOTE 1: A candidate with a MBA in Operation Management would be able to look after a factory or other operations of the factory in a better manner as compared to others due to their competency and knowledge regarding handling the operations of an organization.Depending on the type of organization‚ one might be responsible for a few activities / regions in the initial stages and consequently growing up to handling broader areas. This career involves handling a few plants/ vendors initially
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service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’ experience
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utility of the product to the end users. * Value addition process at each stage * A process by which “goods and services are created” ………Edwood Buffa * Some examples: Chilly powder‚ Furniture‚ edible oils‚ Petrol Concept of Operation Operation : * Categorised into * Manufacturing operations and Service operations * Manufacturing operations is a * Conversion process that includes mfg yields and * produce a tangible output called product * Service
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Halfpenny Golf Module: Sport Operations Management SMGT40210 MSc Sport and Exercise Management Centre for Sport Studies School of Public Health‚ Physiotherapy and Population Science Introduction and context analysis Halpenny Golf is one of the largest golf retailers in Ireland and the UK and stickiest with stores located in Swords‚ Lucan‚ Grafton Street and Drogheda. It is a golf facility retailer in Ireland who provide over thousand golf product. Halpenny golf is amongst the top
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10 t o process. Because o f limited storage space‚ the manager w ants t o c harge inventory hold ingat 3 0 p ercent o f the cost. The lead time is 7 days‚ a nd t he restaurant is open 3 60 days per year‚ assum ing 3 0 days per m onth. D etermine the economic or der quantity‚ reorder p oint a ssuming no safety stock‚ nurnber o f o rders per year‚ a nd t otal annual cost. 5. Refer to the situation in Problem 4. Suppose the manager o f M amaMia’s c urrent o rder q uantity is 2 00 boxes.
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