Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
Premium Telephone Service of process Good
A principle for implementing duty of care in health‚ social care or children’s and young people’s setting. SHC 34 Outcome 1 To have a duty of care means providing care and support for individuals within the law and also within the policies‚ procedures and agreed ways of working of the Employer. A negligent act could be unintentional but careless or intentional that results in abuse or injury. A negligent act is breaching the duty of care. If an individual has evidence that you have been
Premium Negligence Law Abuse
Understand the legislative framework for the use of medication in social care settings. There are different legislations that govern the use of medication within social care settings: The Medicines Act 1968 The Misuse Of Drugs Act 1971 The Safer Management of Controlled Drugs 2006 The Data Protection Act 1998 Health and Safety at Work Act 1974 The Control of Substances Hazardous to Health Regulations (COSHH) Hazardous Waste Regulations 2005 Mental Capacity Act 2005 The Access to Health Records Act
Premium Pharmacology Prescription drug Pharmaceutical drug
effective communication and interpersonal interaction in health and social care with references to theories of communication One to one communication effective The concept of communication cycle is effective communication that is a two-way process. The care professionals must understand and respond to the verbal and non-verbal feedback of the people that we communicate and interact with. According to the Argyle theory‚ the care professionals can improve the effectiveness of their communication
Premium Communication Health care
1. Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate: People communicate for different reasons‚ to portray their feelings‚ emotions‚ pain‚ opinions‚ etc. To work with children and young people‚ communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to
Premium Communication Nonverbal communication Writing
they will need more time to move and shouldn’t be rushed. Carers should also be aware of non-verbal signs of pain and discomfort as the person may not be able to communicate their pain verbally. 2.1 the health and saftey at work act affects working practices of moving and handling because it sets out agreed ways of working and approved manual handling techniques and lifts. It states that the employee has a duty of care to look after their own and others safety at work ‚ saftey factors need to be considered
Premium Risk Tour de Georgia UCI race classifications
Personal Development in Adult Social Care settings. Name of Candidate: Learning outcomes | Assessment criteria 1.1 | | Question: Identify standards that influence the way adult social care job roles are carried out.National Minimum StandardsNational Occupational StandardsGood codes of practice and adhering to these codes of practice are a requirement.The policies of the organisation‚ How the structures work and the people who manage or supervise you. | 1. understand what is required for good
Premium Understanding Knowledge Learning
Care Values and Communication in a Hospital setting The care values are a set of rules and guidelines that every care practitioner has to follow in order to provide services to their clients. The overall aim of the standards is to improve client’s quality of life by ensuring that each person gets the care that is most appropriate for them as an individual. The three main care values are Confidentiality‚ Equality and Diversity and Individual rights and beliefs. By achieving these care values we can
Premium Patient Individual Individual rights
HNC Social Care Booklet of Assessments This document contains all the assessment information you will need for the HNC Social Care. They are collated in chronological order with the lecturer responsible (where this is known) identified on the assessment. It is up to the learner to ensure that the assessment is handed in by the deadline. The assessment schedule will be posted on the moodle site. All work should be word processed and include appropriate references both in main
Premium Sociology
BTEC NATIONAL Subsidiary Diploma Level 3 in Health and Social care UNIT 48 Exploring Personal and Professional Development in Health and Social Care. Teacher Name: Ms C Jumpp-Graham Guided Learning Hours: 60 hours Assessment Type: Internal 2012-2013 UNIT 48 ASSIGNMENT – Exploring Personal and Professional Development in Health and Social Care. IntroductionThis assignment is made up of a number of tasks which‚ when successfully completed‚ are designed to give you sufficient
Premium Learning Goal Psychology