Unit 19 – 2.5 The complaints management policy needs to be clear and indicate how; The service encourages feedback and complaints Risk assessments and follow up occur Complaints are investigated Complaints are recorded and reported Serious complaints are dealt with Complaints can lead to improvement in the quality of services The policy needs to be relevant to the services provided‚ the client base and the staff. The policy will be reviewed on a regular basis against regulatory requirements
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Unit 19 P5 Team name: Team four (Sean‚ Danny‚ Charlotte‚ Dillon.) Team Leader: Sean Market research/ how we decided on product prices and promotion Product At the start of the project we all had a meeting together to discuss what would be the most suitable and the most popular products to sell within the college. We wrote down all the possibilities such as fizzy drinks‚ raffle tickets‚ cakes etc. In the end we decided we wanted to do something with sweets‚ as there are many vending machines in
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Unit 19 P4- Explain how demographic data is used in health and social care service provision. Definition 1. Death rate: The quantity of death per thousand of the populace more than a given period‚ ordinarily a year 2. Birth rate: The quantity of live births per thousand of the populace over given a period‚ ordinarily a year 3. The census: An
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Unit 19 SusanBeedle The Principles of Infection Prevention and Control Performance Criteria 1. Understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation the prevention and control of infection. It is everybody’s duty to prevent any infection and cross
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U19 – Developing Teams in Business LO1- Complete M1 LO2 – Start M2 LO3 – Work towards D1 M1 Compare the roles of the different members of a team Reflecting on the roles that you and others ... activity‚ draw up a table played in the team that compares the roles each of you played. Include whether Belbin’s theory of team roles came into play (did each team member work according to how Belbin states?). Explain which roles complemented each other (or not) in your group. M2 Compare the effectiveness
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Evaluation of the Teams Overall Effectiveness My team’s objectives were to raise the awareness of our charity‚ raise over £1000 and raise as much money as possible and to run successful events. We were given £100 to start our events and had to budget what we spent. We had to decide our individual roles before we started planning any of the events so we all knew what we had to do but this was a bit of a struggle as it was hard to define‚ in the early stages‚ who had what roles. However‚ our team was effective
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Analysis of development needs and learning styles Using our current annual appraisal system for members of staff I have identified a gap in the development needs for me and a member of my team. The development needs were identified by on the job skills gaps with regards to populating databases on the computer etc. I then matched the criteria from the job descriptions and personal specifications and identified the areas for development. My development need was to learn the new revised information
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Describe the expected patterns of development from 0-16 years and the factors affecting development. (P1 & P2) Age | Social & Emotional | Physical | Language | Cognitive | 0-6 months | The child will begin to recognise their carers face and voice.They will start to develop their self-image.The child will smile at 6 weeks.They will be friendly with strangers but will start to show shyness and anxiety when carer is out of sight. | Newborn babies are born with rooting‚ sucking‚ hand grasp
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M1- Team Roles and strategic planning In this report I am going to be discussing the different team roles and how they are effective within a business. I will also be looking at what roles I took on during the KS5 Preparations Evening‚ how roles complement each other and what roles are essential for a high achieving team. I will also be looking into strategic planning‚ the strategic plans of *Blank* and how our team helped to meet these. Introduction and comparison of different team roles
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Steps Toward Personal Mission Statement Development Step 1: Identify Past Successes. Spend some time identifying four or five examples where you have had personal success in recent years. Write them down. Step 2: Identify Core Values. Develop a list of attributes that you believe identify who you are and what your priorities are. The list can be as long as you need. Once your list is complete‚ see if you can narrow your values to five or six most important values. Finally‚ see if you can choose
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