transportation‚ e-commerce and supply chain management services. With annual revenues of about $20 billion‚ The company offers integrated business solutions through a network of subsidiaries operating independently‚ including FedEx Express‚ the world ’s largest express transportation company; FedEx Ground‚ North America ’s second largest provider of small-package ground delivery service; FedEx Freight‚ a leading provider of regional less-than-truckload freight services; FedEx Custom Critical‚ the world ’s largest
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FedEx Corporation Strategic Audit May 14‚ 2004 MGMT 449 Prepared by: Clement Chen Lisa Duong Hideo Yang Marny Susanty Mario Vellandi Andrea Betro Forward: This company for this case analysis was chosen by me‚ Mario Vellandi. I found FedEx interesting because they are one of the top four logistics companies in the world with 2002 group revenues of $24.2 billion. Since I was studying the transport industry‚ I found them to be an excellent company to analyze while in Strategic Management
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FedEx Freight‚ a regional provider of truck load deliveries; FedEx Customer Critical‚ worlds biggest expedited delivery service‚ and FedEx Trade Networks; which provides brokerage‚ consulting‚ and trade services. FedEx Corp also works closely in improving changes to the environment. Working to better the environment‚ FedEx Corp has teamed up with the Alliance for Environmental Innovation group (AEI). AEI works with businesses such as FedEx Corp to improve the quality of our environment. Currently AEI
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direct service for air travelers and air cargo to several domestic and international locations. In addition‚ Houston is home to the Port of Houston which‚ according to the portofhouston.com website is consistently ranked first in United States import tonnage and United States export tonnage. Therefore‚ the Port of Houston provides significant shipping commerce with the international community. Houston also provides ready shipping access to the largest petrochemical complex in the United States
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One of the requirements was that it can integrate with its DADS and COSMOS systems. Another requirement was that it incorporated 802.11b wireless LAN capabilities. Also it needed to be able to connect via a GPRS network (General Packet Radio Service). Have a long battery life was a must‚ as well as having a larger internal memory‚ RFID technology
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has been witnessing significant growth as a result of the constant rise in demand for express and courier services over the last decade across user industries‚ including manufacturing‚ pharmaceutical‚ financial services and high-tech sectors. In the last decade‚ the advent of e-commerce business models and their subsequent penetration along with increasing demand from the financial services sector contributed to strong industry growth. Most companies provide an additional range of activities
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and determination that have always set us apart. FY12 was a year of challenges marked by economic and political disruptions and lagging growth around the globe. To stay ahead‚ we go beyond — in the way we manage our business‚ deliver the quality service our customers expect and create solutions for a more sustainable world. A good or acceptable experience doesn’t cut it for us. We share a goal to deliver outstanding FedEx experiences‚ a commitment we call the Purple Promise. Our team members around
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describes how FedEx has used information technology to enhance the reliability of its service and add extra features for customers. The case also describes the FedEx ’s efforts to improve service quality in the U.S.A.‚ including new measurement techniques‚ training‚ and "internal marketing". With the company facing a profit crunch following its merger with Flying Tigers‚ the senior vice president customer service seeks to maintain investment in the ongoing quality improvement program. Federal Express
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which makes treat of suppliers low‚ while for other companies that do not obtain their own machinery it is high. For airports‚ vehicle repair centers‚ fuel delivery companies and others the same subjective system works. Threat of Substitute Products/Services-HIGH In the technology century there are many alternatives (especially for document delivery) such as Emails‚ Facsimiles‚ Skype‚ Telephones‚ etc. Intensity of Rivalry-MEDIUM Here we should divide market into two parts. The first one consists of market
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FedEx are 99% or higher. Buyer power (high): the buyer power is strong. Airborne express serving a niche market B2B business‚ there is no brand loyalty‚ the customer choose your company is depend on the price offering by the company. Mail express service is low product differentiation. The client of Airborne is high-volume that is large quantity. The express industry is low switching cost. Bargaining power of suppliers (low): the company just purchase used truck and airplane from big company‚ and
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