IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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Everyday‚ up to 4.3 million (MTR Patronage Update) people travel on Hong Kong’s mass transit railway system. MTR Corporation (MTR) is recognized as one of the world’s best railways for reliability‚ customer service‚ and cost efficiency. To ensure it can properly manage and maintain its highly reliable operations‚ Customer Relationship Management is one of the essential segments that MTR should put an effort to accomplish. MTR Patronage Update http://www.mtr.com.hk/eng/investrelation/patronage
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Our CRM solution for telecom helps carriers maximize account potential‚ increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems‚ on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background Telecoms continue to face stiff revenue targets spread across
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Tablet of Contents The Beginning of Walmart Logistic………………………………………………………… 3 Magic of the stripes………………………………………………………………………………. 3 Walmart’s Cross Docking……………………………………………………………………….. 5 Downfall of Barcode System…………………………………………………………………… 6 Power to the RIFD………………………………………………………………………………….. 7 Walmart’s RFID Influence in China………………………………………………………….. 9 The Chinese RFID investment…………………………………………………………………. 10 Chinese market potential………………………………………………………………………… 11 Conclusion………………………………………………………………………………………………
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significant interest from both academicians and practitioners‚ customer relationship management (CRM) remains a huge investment with little measured payback. Intuition suggests that increased management of customer relationships should improve business performance‚ but this intuition has only inconsistent empirical or real world support. To remedy this situation‚ this study identifies a core group of expected CRM benefits and examines their ability to increase a firm ’s value equity‚ brand equity and
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perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end effectiveness of CRM strategies
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Companies Have Built a Reputation Around Their Corporate Cultures? In this text we have already mentioned several companies that have famous organizational cultures‚ including Lincoln Electric and Southwest Airlines. Other companies with famous cultures are IBM‚ Hewlett-Packard‚ Goldman Sachs‚ and Starbucks. Companies with infamous cultures that are now out of business were Enron and Arthur Anderson. Consider the case of Wal-Mart‚ one of the most famous organizational cultures of all time.
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Discuss the strategic changes Wal-Mart’s Japanese rivals are making in response to the entry of Wal-Mart. What does this tell you about the power of Wal-Mart? What changes has Wal-Mart had to make to attract Japanese consumers? What can Wal-Mart learn from this experience? Finally -- if you were in charge of Wal-Mart Global Operations would you use the same tactics used in the expansion into Japan when you move into other countries? Why or why not. I was recently reading up on Wal-Mart and
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A Project Report On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is
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NMSA’s version of the software. CFO and Head of IT at NMSA‚ Ann Eichel‚ had to decide whether to purchase the updated version of Avectra Forum or to find a more effective solution. Avectra Forum would not allow NMSA to make small changes to the system and made it difficult to customize data into useful reports. They would have to use outside programming to create the reports they needed. NMSA was unable to quickly respond to changing needs and significant changes in costs. When the economy spiraled
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