The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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REPORT ON CANDIDATES’ WORK IN THE SECONDARY EDUCATION CERTIFICATE EXAMINATION JANUARY 2008 OFFICE ADMINISTRATION Copyright © 2008 Caribbean Examinations Council ® St Michael Barbados All rights reservedGENERAL COMMENTS Paper 01 – Multiple Choice Paper 02 – Short Answer Paper 03/2 – Alternative to the School-Based Assessment (SBA) Candidates’ performance in the January 2008 sitting of Office Administration showed significant improvement. Specific comments onthe candidates’ performance willbe
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company’s key business structure and operations‚ history and products‚ and provides summary analysis of its key revenue lines and strategy. Royal Mail Holdings (or the group or Royal Mail) is a postal services group that operates through its mails‚ post office and parcels businesses. The group is wholly owned by the UK government. The group operates in the UK and Europe. It is headquartered in London‚ the UK and employs 176‚000 people. The group recorded revenues of £9‚560 million ($16‚459.1 million) during
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I must write a persuasive writing.about these;the background is ten years ago you started working as clerk for the dmd medical supplies.six month ago ‚liz‚the human resourec director‚promoted you to office manager.you manage two employees jackand ruth.your office provides secretarial support for the 4 members of the excutive team.2 years ago liz assigned jack to support ralph and jessica.ruth was assigned to samuel and frank.the work flow was equally balanced.youve noticed that in the last3 month
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Statement: Office Space displays the psychological torment and stress that people endure in their repetitious work routines and how they react to each predicament they encounter. Job security for much of society’s employees has become an increasingly large trepidation for those self-thought to be in an uncontrollable situation. Also‚ the working man’s perspective has the ability to be swayed for better or worse while suppressing years of frustration associated with work. The movie Office Space (1999)
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Advertising in a Company A School – Based Assessment Project (General Proficiency) Presented to: Kingston College Business Department December 8‚ 2006 In Partial Fulfillment for Certification in Office Administration by CXC Submitted By: Registration no. Table of Content ← Abstract i ← Acknowledgement ii ← Introduction
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Office Administration Project Learning Objectives At the end of this project students will be able to: 1. Prepare an application for a job 2. Complete application forms for employment 3. Prepare various types of follow-up letters‚ letters of acceptance/non-acceptance Mark Scheme Task Description Mark Allocated 1 Dream Job A. Reason for interest in the particular job chosen B. Qualifications necessary for the job chosen 10
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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OFFICE ADMINISTRATION Assessment 1 Outcome 3 Katarzyna Majewska Methods of communication with customers Their might be many methods used by companies to communicate with the customer‚ like for example: Email Electronic mail‚ sometimes called email‚ is a computer based method of sending messages from one computer user to another. These messages usually consist of individual pieces of text which you can send to another computer user even if the other user is not logged in. The message can then
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