METROPOLITAN SOUTH INSTITUTE OF TAFE SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate
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Case Study: Team and Team Processes Principles of Health Care Administration Dr. Michelle Clemons August 29‚ 2011 Case Study: Team and Team Processes Apply your knowledge of teams and team processes to explain possible causes for team members’ experiences. What interventions can you recommend to address concerns expressed by Nurse B? The case study refers to two different surgical teams‚ with a similar composition‚ that were affected very
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Running head: Ethnic Group Conflict: North and South Korea Anne Solomon Diversity and Cultural Factors in Psychology/PSY450 Professor Iman Turner July 31‚ 2011 Ethnic Group Conflict: North and South Korea North Korea and South Korea have been at odds with each other for generations now. This has affected how each culture has developed from the other. North Korea is a strict communist regime‚ whereas South Korea is a republic. Conformity is different for each individual culture
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LEARNING TEAM CHARTER – TEAM “C” |Course Title |BSA/310 Business Systems | | | | | | | | | | | Team Members/Contact Information |Name
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There are many possible answers to this question. Firstly if this happen in daily class where we already know each other‚ we should be able to understand roughly each other personalities. Then we would have to give each other a role in the Belbin theory. In a group they must have the people under the people orientated role‚ Action orientated role‚ thoughts oriented role. Since we roughly know each other if all of us is under the same role one should give himself and move to take others role
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chosen for this paper is family. “The family is the first group of people with whom the child has contact‚ and they are the most important‚ especially in the early years. They provide food‚ shelter‚ care‚ education‚ and support. They describe and define the world to the developing child. They teach values‚ morals‚ and beliefs.” (Vissing‚ 2011) A person is defined by the family and they are taught how to live a certain way‚ but as they grow up society start to influence their decisions. In this paper I
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behind outdoor recreational conflicts have been found to be: 1. Activity Style: The various personal meanings assigned to an activity. differences in personal meanings assigned to an activity‚ 2. Resource Specificity: The significance attached to using a specific recreation resource for a given recreational experience. differences in the level of significance attached to using a specific recreation resource‚ 3. Mode of Experience: The varying expectations of how the natural environment will
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to contribute to organizational or unit effectiveness. This theory argues that the leader’s main job is to see that whatever is necessary to group needs is taken care of; thus‚ a leader can be said to have done their job well when they have contributed to group effectiveness and cohesion (Fleishman et al.‚ 1991; Hackman & Wageman‚ 2005; Hackman & Walton‚ 1986). While functional leadership theory has most often been applied to team leadership it has also been effectively applied to broader
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Testimony | | 4 Candidate Review | | 5 Professional Discussion | | 6 Oral or Written Questions | | 7 Other | √ | 8 APL | | Description of EvidenceUnit 31: Understand how to manage a team | 31-1.131-1.231-2.131-2.231-2.331-2.431-2.531-2.631-3.131-3.231-4.131-4.231-4.331-4.431-5.131-5.2 | The key features of an effective team performance are: * Leaders who are hands-on‚ who unite their staff behind a shared purpose‚ and who are transparent and open in their expectations and pursuit of excellence
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When looking at what makes up a team‚ there are different qualities that it has that make it a team. Google’s HR group lacks some of these qualities. Katzenbach and Smith define a team as “a small number of people with complementary skills who are committed to a common purpose‚ performance goals‚ and approach for which they hold themselves mutually accountable.” (Kreitner‚ 2013 p.300). Looking at Google’s HR group‚ it is split up into three different groups. The first of the groups are employees
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