Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
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situations regarding customers of diverse backgrounds‚ no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia such as European expect fast efficient service) as well as their needs
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still prominent in today it has been deplenished greatly. Racism has been improved by the higher numbers of interracial marriages‚ a decline in segregated churches‚ as well as judicial amendments passed. It can be seen in today’s world the difference between today and in the 1930’s dealing with interracial marriages. When Scout was a kid seeing an interracial marriage couple was a rare event and considered wrong. "She was white‚ and she tempted a Negro. She did something that in our society is unspeakable:
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long period of time nourishes the criminal thoughts in their minds. So‚ prolonged victimization increases the risk triple fold that the victim will become offender at some point in her life. According to pathways theories‚ there is not much difference between victimization and offending. Both are two sides of the same coin and cannot be separated from each other. This idea was first launched by the feminists but now in criminal justice system there are numerous evidences that prove involvement in
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Phil McGraw once said “There’s a big difference between infatuation and falling in love.” In both stories ‘Araby’ by James Joyce and‚ ‘A&P’ by John Updike‚ two very diverse young men feel they are in love with a girl whom they know very little about‚ and who do not notice them in a romantic way‚ then later in the stories they grasp insight that they do not love these girls. On thus journey of coming to realization that it is not love but infatuation‚ both young men face a series of struggles
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scheme was foolhardy (Krakauer 5).” Chris had a single ten pound bag of rice‚ cheap work boots‚ and a .22 caliber rifle. He didn’t have any of the essentials like an ax‚ compass‚ snow accessories‚ etc. Chris thought he would be fine with what he had. The difference between Thoreau and Chris is that Thoreau “went to the woods because he wished to live deliberately (Walden).” He wanted to‚ “live deep and suck out all the marrow of life (Walden).”
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effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you that there is a displeased customer at the customer service
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NEW YORK -- Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer friendly. These are customer service problems crying out for a solution. But if you really want to address your service issues‚ forget a quick-fix approach. Your small business and your customers will be better off if you look at service from a holistic point of view‚ one that includes all your employees‚ your internal processes
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TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
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Taisha McKinney MAR 2305 What Do You Think Now? Chapter 3‚ Page 53 1. What are sure-fire techniques for providing superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors
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