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Nvq Customer Service Report

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Nvq Customer Service Report
Introduction
In this task I will be demonstrating effective customer service with three different customers.
Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay, access to the centre and any other features that may be relevant.
Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you that there is a displeased customer at the customer service desk. The customer is said to be harassed in the centre by a group of noisy youths that have threatened to knock her over and shouted at her face loudly.
Scenario 3:
Play script of scenario 1
Customer service team: Good morning. Trafford customer service here.
Emily: Hi, could you tell me the parking services and disability services that this centre provides. …show more content…
Additionally, we have got five main toilet blocks this toilets have special equipment’s and facilities that accommodates their needs. Furthermore, we have many disabled parking space which are easily assessable and close to the centre entrance. Lastly, we have got automatic entrance door and exit door, clear signs and navigation that are well structured and will guide you to where you want to go, ramps and stairway lifts and if extra staff assistance is needed contact the customer service
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