Siemens and the illusion of CSR and codes of business integrity Siemens just settled on a major international corruption case. It turns out that over the past decade Siemens and some of its subsidiaries made at least 4‚283 payments either to public officials or “agents” to secure or retain contracts. The estimated amount of the payments made in more than ten countries surpassed $1.4 billion. During the current case‚ the criminal damages from Siemens were calculated to amount for up to $2.7 billion
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EVALUATING THE CHANGE AGENT PROGRAM AT SIEMENS NIXDORF (A) Siemens Nixdorf Informationssysteme (SNI) was the largest European-owned computer manufacturer and information technology vender in 1994. The company was created by 1990 merger between Nixdorf Computer‚ an entrepreneurial minicomputer firm and the mainframe computer division of Siemens AG‚ the German electronics giant. The company offered a broad range of computer product‚ from personal computer and mainframes to software and support
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Total Quality Management a. TQM is a management philosophy‚ based upon a set of principles‚ and supported by a set of proven methodologies and tools. b. "Total quality management" has been coined to describe a philosophy that makes quality values the driving force behind leadership‚ design‚ planning‚ and improvement initiatives. (According to Wisdom) c. Management strategy to embed awareness of quality in all organizational processes. d. Total Quality Management
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TQM – The Deming Way (TVS Motors) About W. E. DEMING: William Edwards Deming was an American statistician‚ professor‚ author‚ lecturer and consultant. He is perhaps best known for his work in Japan. There‚ from 1950 onward‚ he taught top management how to improve design (and thus service)‚ product quality‚ testing‚ and sales (the last through global markets) through various methods‚ including the application of statistical methods. THE DEMING PRIZE: The Deming Prize is Japan’s national
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Slide1 : Siemens AG‚ a $73 billion electronics and electrical-engineering conglomerate. Siemens is well known for the technical brilliance of its engineers‚ but much of their knowledge was locked and unavailable to other employees. Facing the pressure to maximize the benefits of corporate membership of each business unit‚ Siemens AG needed to learn to leverage the knowledge and expertise of its 460‚000 employees worldwide. Slide 2: The roots of knowledge management at Siemens go back to 1996
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study methodology‚ the authors asked quality managers about their company’s experience with ISO 9000:1994 and total quality management (TQM) implementation. The results show that initially the standard could help some companies reorganize their procedures and define responsibilities and duties. However‚ managers’ perspectives on its possible effect on company performance are not positive. Only product quality improves after implementation. On the contrary‚ TQM has improved many aspects of performance
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What Is Quality Management Definitions of Quality - Quality is “Fitness for Purpose” - Quality is “Doing it right the first time and every time” - Quality is “The Degree to which the design specifications for a product or service are appropriate to its function and use‚ and the degree to which a product or service conforms to its design specifications”. A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”
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the role of HR promoting TQM in an organisation. TQM is primarily an organizational strategy considered as a change programme to achieve excellence and therefore HR has an important role to play in designing the interventions to prepare the people and the organizations for the desired change. The role of the HR Department in improving quality can be considerable. Broadly‚ it can: • Assist in the formulation of the firm’s strategic direction and needs. • Identify the human resource
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TOTAL QUALITY MANAGEMENT UNIT 1 ELEMENTS OF TQM BE CUSTOMER FOCUSED : understand and address needs and attitudes of customers. As well as focus on internal customers. Do it right the first time: avoiding rework. Focusing on prevention than inspection. Constantly improve. Imbibe quality as an attitude in employees Telling staff what is going on by improved communications and regular briefings Competition is increasing and becoming global. Companies have to be more responsive and offer
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responsive‚ offer a better product and keep improving. Total quality management (TQM) increases customer satisfaction by boosting quality. It does this by motivating the workforce and improving the way the company operates. In an increasingly competitive market‚ firms with a continuous improvement culture and external focus are more likely to survive and prosper. TQM is considered an important catalyst in this context. What is TQM? TQM is an approach to improving the effectiveness and flexibilities
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