Indian Bank It is indeed a great pleasure of pride to be able to present this project of Customer service at Indian bank. The completion of the project work is a step ahead in a life of students who want to show their creativity in their education career. I wish to thank to my project guide Mr. Ramnathan Iyer for his constant encouragement in completing the project successfully‚ and also for his voluble guidance and expert advice and practical knowledge which contributed to the success of
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Culture Through a Customer Service Excellence Lens Sian Thomas. B.A. (Hons) Business and Management‚ Customer Service Excellence module‚ Level 6 Keywords: Customer Service Excellence‚ Culture‚ Understanding‚ Impact | Introduction The purpose of this research is to evaluate the importance of understanding culture in order to deliver customer service excellence from both an organisational perspective and the perspective of the customer. This paper will apply customer service excellence theory
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BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3‚ 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz‚ which is headquartered in Chicago‚ Illinois‚ officially began doing business online in June 2001‚ and had originally been created in 1999 by five major airline companies-American‚ Continental‚ Delta‚ Northwest and Untied. What’s more‚ Orbitz is one of many Internet travel
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Emotional Dissonance and Customer Service: An Exploratory Study Craig C. Julian ABSTRACT. In this paper‚ the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance‚ its antecedents and outcomes are introduced together with the knowledge gap in the literature. The conceptual framework of emotional dissonance is expanded via exploratory research using case studies in order to identify the key issues and the
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The major theoretical perspectives; functionalist‚ conflict‚ and interactionist perspectives are the three most popular viewpoints used among sociologists. Functionalists regard that the many different sectors of a community makes a society progressive because each part plays some type of role that contributes to the society as a whole. But what happens if one group or part does not aid a society and has very little worth? German sociologist‚ Niklas Luhmann‚ claims that eventually it will disappear
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8 Rules For Good Customer Service Good Customer Service Made Simple Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want‚ but unless you can get some of those customers to come back‚ your business won¹t be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along
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1. The three major schools of thought surrounding the phenomenon of globalisation are Hyperglobalizers‚ Sceptics and Transformationalists. Hyperglobalizers argues that Globalisation is here to stay. “Today’s global economy is genuinely borderless. Information‚ capital and innovation flow all over the world at top speed‚ enabled by technology and fuelled by consumers’ desires for access to the best and least expensive products”. (K. Ohmae‚ 1995) The main arguments put forward by Hyperglobalizers
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There are three major sociology theories known as functionalism‚ conflict theory‚ and interactionist perspective. Symbolic interactionism is the use of symbols and is face-to-face interaction. Functionalism has to do with relationships between the parts of society and how the aspects of society are adaptive. The last‚ conflict theory is the competition of scarce resources and how the elite control the poor and week. The symbolic interactionist perspective which is known as symbolic interactionism
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the company is not meeting customer expectations in terms of service. To increase customer satisfaction‚ the company is debating a plan that would increase the amount of labor in the stores and theoretically increase speed-of-service. However‚ the impact of the plan (which would cost $40 million annually) on the company’s bottom line is unclear. --------------------------- Starbucks prided itself in providing the highest quality product with excellent customer service and the brand strategy of
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