ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
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Anti-Harassment Policy XYZ Company is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices‚ including harassment. Therefore‚ XYZ Company expects that all relationships among persons in the office will be business-like and free of bias‚ prejudice and harassment. It is the policy of XYZ Company to ensure
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courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 2. CAN SIX SIGMA WORK IN HEALTH CARE? Identify the problem: New culturein the hospital Formulate objectives: · To be able to make it easy to employees and all staffs the new framework to be used. · Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 3. TOYOTA MOTO CORPORATION‚ LTD. Identify the problem: Losing quality
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment‚ training and development and
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Australia. Established in 1952‚ widgets are used as components for a wide variety of machinery‚ including domestic and industrial machinery. All our widgets are functional‚ well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several different
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San Pablo City Campus is offering both Four – Year Bachelor of Science in Hotel and Restaurant Management (BSHRM) and Diploma in Hotel and Restaurant Management (DHRM). As a requirement for their graduation‚ students should undergo On – the – Job – Training (OJT) program for a total number of three hundred twenty four (324) hours. In this connection‚ I earnestly request your good office to kindly allow the following students to undergo On – the – Job – Training to your well known establishment
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pure-play Internet retailers. Take a position on this conjecture and defend your position. Is there anything to learn from the profitability and sales growth chart in Figure 3.5 (pg. 74) in this regard? There is plenty to learn from the profitability and sales growth chart. To have a successful business you must have profitable sales. Increasing sales does not mean lowering the price‚ it means explaining the value that the customer is receiving for their investment. 2 Consider Figure 3.5 (pg.74) and
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rated PC companies that received a lot of compliment for its products and customer service. Among of them are Dave‚ who is one of the Dell customer support saying that he dealt in the past with the customer service for his laptop replacement that was actually perfect. Bapman007‚ the another viewer made his comment by told them that he never face any problem with service after he brought lots of PC’s from Dell for his business purpose and also helped them to sell quality products to their customer . Most
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employees receive training whilst remaining in the workplace. Which of the below not the main methods of one-the-job training: A. Coaching B. Projects C. Job rotation D. Sandwich courses 5. All activities involved in selling products and services to the ultimate or final consumer are part of the activity of: A. Manufacturing B. Retailing C. Wholesaling D. Channeling 6. Which of the following is not a major objective of retail communication
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