oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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Employee Motivation and its Most Influential Factors Prepared for: Professor Mary Groves University of Nevada‚ Reno Prepared by: Randall E. Berkson Ross W. Martin Brandon V. Smith Jordan M. Worley 12/13/2012 To: From: Mary Groves
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A manger has a very important role in a company. A perfect manager is a boon for any company and a good manager needs to have a strong knowledge about the functioning of a company. In one’s company‚ there are appear of some managers which are inspired‚ some are motivated‚ and others are failing miserably to engage with their employees. When the employees are choosing to leave from their position‚ it is often because of their manager or the relationship between other employees in their working
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styles. I will explain why different styles or behaviours have positive or negative effects on individual and group behaviour. I will also identify actions which I can use to enhance my own leadership behaviour. The first question to consider is what makes someone a good leader? A leader is a role model who delivers performance by enabling and trusting the team and individuals‚ to fully develop and utilise their skills and experience. The leader ensures the team “gets the job done” effectively
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EMPLOYEE EMPOWERMENT INTRODUCTION Employee empowerment is a term used to express the ways in which non-managerial staff can make autonomous decisions without consulting a boss/manager. These self-willed decisions can be small or large depending upon the degree of power with which the company wishes to invest employees. Employee empowerment can begin with training and converting a whole company to an empowerment model. Conversely it may merely mean giving employees the ability to make some decisions
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the major challenges in the modern society. Incivility is behavior that creates an atmosphere of hostility and contempt. It has endured in both small and very large businesses. It exists from the line of sales management‚ manufacturing companies‚ service businesses and in specialized businesses (Hutton 26). Workplace incivility is a form of organizational nonconformity‚ characterized by low-intensity behaviors that abuse respectful workplaces customs‚ appearing unclear as to intent to destruction.
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Employee Motivation A question often asked by first-line supervisors and managers is “How do we motivate our employees?” Effectively motivating employees to achieve a desired outcome is one of the most important functions as a supervisor or manager. There is evidence to show organizations are facing challenges retaining employees due to limited opportunities for advancement and the current competitive labor market. It does not appear things will get any better in the future. The loss of employees
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Systems 1. Managers give “Snap Awards” for individual and team achievements to their teams when they excel or do something outstanding. These are usually given during the quarterly staff meetings where all employees participate and this is followed by a party. 2. There are Annual Achievement Award under four categories: Most Initiatives Best Customer Orientation Best Team Worker Most Innovative. Managers send nominations every year and a task force of senior managers picks the winners
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Employee Motivation Presented To; GROUP OF EAGLES NASIR KHAN AAMIR RAZA SADIA GULL MADEEHA ZUBAIR AAMIR SAIF-ULLAH M.B.A (Regular) Sec Pr. Kashif Ammar University of Sargodha A 1 University of Sargodha Definition of Motivation According to Edwin B Flippo‚ ―Motivation is the process of attempting to influence others to do their work through the possibility of gain or reward. The definition of motivation is to give reason‚ incentive‚ enthusiasm‚ or interest that causes a specific
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job is essential for an employer. But retention is even more important than hiring. The employees are valuable assets to the organization so it is the responsibility for the organization to develop the strategies in order to retain the employees. Employee attrition may be due to various factors such as lack of growth opportunities‚ dissatisfaction with the working environment‚ lower payees... As soon as they feel dissatisfied with the current employer or the job‚ theyswitch over to the next job‚
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