APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
Premium Customer relationship management Marketing
Customer Centric Marketing Prof. Barak Libai 1 Prof. Barak Libai 2 Prof. Barak Libai 3 Prof. Barak Libai 4 “Technology is creating a radical new business model that alters the whole dynamic of customer service “ And Marketing in general Prof. Barak Libai 5 Next How the customer centric view is becoming essential in modern marketing Customer profitability analysis Prof. Barak Libai 6 A historical view of marketing The product
Premium Marketing Customer relationship management Customer service
an example to examine the application of information systems in Customer relationship marketing (p.14) and Shipping and distribution (p.25). A. Background Introduction Abercrombie & Fitch‚ also known as A&F‚ is an American fashion retailer that focuses on casual wear for consumers aged 18 to 22‚ and is headquartered in New Albany‚ Ohio. It has over 300 locations in the United States‚ and is expanding internationally. The company also operates three offshoot brands including Abercrombie kids
Premium Abercrombie & Fitch
business strategy and a set of discrete software tools and technologies‚ with the goal of reducing costs‚ increasing revenue‚ identifying new opportunities and channels for expansion‚ and improving customer value‚ satisfaction‚ profitability‚ and retention. CRM software applications embody best practices and employ advanced technologies to help organizations achieve these goals.( Mc Dougall‚2004) CRM focuses on automating and improving the institutional processes associated with managing customer relationships
Premium Customer relationship management Customer service
Introduction: Strategy and management is one of the prominent and most discussed topic in the organization and business studies. Organizations today are challenged by many factors both internal and external and need to effectively address such‚ which makes only possible by the organization effective leader and their strategic view to overcome and take their company into profitable‚ competitive‚ innovative and change. Further‚ the shift of organization from being local onto global and so the factors
Premium Strategic management Strategic planning Michael Porter
Procedures 2 3.0 Findings 3 3.1 Customer care 3 3.1.1 Customer 3 3.1.1 Customer needs and wants 3 3.1.2 Customer loyalty and satisfaction 4 3.1.3 Communication Technology 4 3.2 Supply chain 5 3.2.1 Design 5 3.2.2 Manufacture 6 3.2.3 Products distribution 6 3.2.4 Retail terminals 7 3.3 Marketing Strategy 7 3.3.1 Strategy 8 a Strong supply chain management strategy 8 b Fast fashion strategy 8 c Global distribution strategy 9 3.3.2 Strategy analysis 9 a Strategic
Premium Supply chain management Supply chain
the Customer Care Strategy of Coca-Cola Report written by: LI TINGKAI Date: December 6‚ 2013 Class: Business in IT SCN：12060432 Table of Contents 1.0 Introduction The aim of this report is to provide information on the customer care strategy of Coca-Cola written by Li Tingkai. The report will cover the details of the customer care strategy of Coca-Cola. In more specific‚ it contains the description of customer care strategy‚ the system of customer service
Premium Coca-Cola Customer service Service system
Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
Premium
Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
Premium Marketing
1. “HIGH EXPECTATIONS OF CUSTOMERS AND GROWING UNCERTAINITIES IN COSTS MAKES IT IMPERATIVE TO CUT COSTS WITH OPERATIONAL EXCELLENCE USING LEAN TECHNIQUES” Analytically examine this statement and explain importance of Lean in Today’s Global uncertainties. Along with the economical uncertainties‚ several market drivers are putting companies under strong pressure. Regulators are strongly encouraging companies to reduce their operating costs for regulated businesses (i.e. transport and distribution
Premium Lean manufacturing Kanban