whole. It is essentially a way of organising and involving the whole organisation‚ every department‚ every activity and every single person at every level. TQM ensures that the management adopts a strategic overview of the quality and focuses on prevention rather than inspection. Objectives of TQM o Meeting the customer’s requirements is the primary objective and the key to organisational survival and growth. o The second objective of TQM is continuous improvement of quality. The management should
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M1 – Contrast the ownership and purpose of two different business organisations. John Lewis Zebs Type of ownership John Lewis Partnership’s seven principles define how we run our business. They are as relevant today as they were when they were set out by our founder‚ John Spedan Lewis‚ in our constitution. Zebs is owned by one person which is called a sole trader as they run the business by themselves and don’t count on other people Purpose The Partnership’s ultimate purpose is the
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You might have heard a lot about Swine flu in the past few years but have you ever thought how dangerous this disease can be for you or for your family members? In the last four-five years‚ hospitals have gone through maximum swine flu cases out of which 90% were non-curable. If we keenly observe these cases‚ most of them were not even aware about this disease and its precautions. What is Swine Flu and how it is caused? What is Swine flu? This question has been conferred so many times in health
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feedback with its stakeholders‚ makes timely disclosure of relevant and reliable information on financial performance‚ besides sharing information about its new products and services. The trust that the stakeholders place in Dabur is their key to success. They constantly strive to improve operational efficiency‚ deliver value to the stakeholders and build capabilities and capacities to foster growth in the long term‚ without losing sight of core values. Being accountable to the stakeholders is a key part
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Aims and Objectives Every business has aims that they wish to achieve‚ they might be overall goals and purposes that the business was set up to fulfil. Aims can therefore be seen as not only long term‚ but in some cases‚ almost impossible to reach‚ Heinz aims for its tomato sauce to be the world’s favourite ketchup‚ on every table’ (every table; total Customer satisfaction). But this doesn’t the organisation from trying to reach the aim‚ and from always working towards it. Typical aims
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overemphasized. It is a process of transmitting information‚ ideas‚ thoughts‚ opinions and plans between various parts of an organization.” Communication is the process of conveying information from a sender to a receiver with the use of a medium in which the communicated information is understood the same way by both sender and receiver. Communication is important in an organization because it creates mutual understanding environment between the management and employees. Directly‚ it also helps in
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Organisations and Behaviour 1.1 Compare and contrast different organisational structures and culture Let us analyse two different kind of organisations: a restaurant and a fast food. Thanks to my work experiences in London I am able to compare both of them. In the restaurant there was everything except that a good relationship among the employees and between these and the managers. Everybody was hired through a short interview‚ without having an induction or a proper training
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stimulating them to apply for jobs in the “organisation”. Recruitment is the activity that links the employers and the job seekers. A few definitions of recruitment are: A process of finding and attracting capable applicants for employment. The process begins when new recruits are sought and ends when their applications are submitted. The result is a pool of applications from which new employees are selected. It is the process to discover sources of manpower to meet the requirement of staffing schedule
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First Element: Stakeholder Categories Identifying all stakeholders is the midlevel leader’s first mission. Stakeholders include everyone who will need to contribute to the project or who could be affected by the project. This requires looking across all directions of the internal organization‚ as well as outside (customers‚ clients‚ vendors‚ contractors‚ media‚ etc.) Those stakeholders are then categorized into four distinct groups: Superordinate‚ Subordinate‚ Customers‚ and Complementors/Blockers
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com/1755-4179.htm Shareholder and stakeholder theory: after the financial crisis Terence Tse ESCP Europe‚ London‚ UK Abstract Purpose – The recent financial crisis has restarted the debate of the value of both shareholder and stakeholder theories. This paper aims to continue this discussion. Design/methodology/approach – The paper reviews existing literature and examines the benefits and problems associated with these frameworks through the lens of the recent events which have taken place during the financial
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