and profitability. One way of achieving this is creating a customer loyalty programme which is an effective marketing tool. This is attributed to the win-win situation whereby the customers are rewarded for their loyalty as well as the business acquiring and maintaining their market share through repetitive buying hence boosting sales. This paper looks into the considerations that should be put in place when developing a loyalty program for an online grocery store. It expounds further on the benefits
Premium Marketing Loyalty program Customer relationship management
What is Brand Loyalty? The American Marketing Association defines brand loyalty as: The situation in which a consumer generally buys the same manufacturer originated product or service repeatedly over time rather than buying from multiple suppliers within the category. Brand loyalty is more than simple repurchasing‚ however. True brand loyalty exists when customers have a high relative attitude toward the brand which is then exhibited through repurchase behavior. This type of loyalty can be a great
Premium Brand Marketing Psychology
1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
Premium Behavior Marketing Interpersonal relationship
Loyalty What is loyalty? Loyalty is a feeling or attitude of devoted attachment and affection. Loyalty is related to many other terms such: as Love‚ friendships‚ family relationship and many others. It is mostly of the time the basic of these other concept. Loyalty is only way to keep the people you love out of danger. For instance: if one of them going in a fight I will honestly‚ calm he/her down before‚ something bad happen. It is to be with a friend in good times and bad‚ time. Without the
Free Interpersonal relationship Family Love
Brand Loyalty In marketing‚ brand loyalty refers to a typical consumer behavior in which s/he repurchases a brand’s product with a certain level of commitment and can be seen as a repeated buying of a particular product/service or behaviors like advocating the use in the general public or people they know. Nevertheless‚ brand loyalty does not only entail repurchasing. Repurchase may be the result of several other variables like absence of good alternatives‚ situational constraints‚ or simply
Premium Brand Academic degree Higher education
In connection with Richard De George’s Whistlebowing essay‚ Wigand’s scenario still fits all five necessary conditions. For the first three conditions‚ his whistleblowing would still be ethically justifiable and permissible. Wigand’s position allowed him to discover that the tobacco company and his employer‚ manipulated the nicotine and chemical additives in cigarettes‚ lied about their knowledge of this‚ failed
Premium Tobacco Tobacco industry
BrAnd LoyALty Jooyoung Kim‚ Jon d. Morris‚ and Joffre swait ABSTRACT: We examine a model of six latent constructs and propose that true brand loyalty can be explained as a result of five distinct antecedents: brand credibility‚ affective brand conviction‚ cognitive brand conviction‚ attitude strength‚ and brand commitment. Data from experimental conditions with manipulations of eight product classes and two involvement levels lend support for the proposed model‚ demonstrating that brand loyalty can
Premium Brand
ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
Premium Customer relationship management Customer service Marketing
superior and the employee. Some superiors recite what they learned about loyalty and the importance of maintaining that great asset‚ but they fail to reiterate it should be loyalty to the agency and its institutional rules and regulations that will get the individual on a respectable level not personal loyalty to themselves (the superior)‚ this kind of leaves the employee obligated to meet every demand. For any relationship to work‚ it is important that there be trust between the employee and the supervisor
Premium Criminal justice Law Management
11/3/2014 Why Your Company Should Have A Whistleblowing Policy Why Your Company Should Have A Whistleblowing Policy by Tim Barnett‚ Assistant Professor of Management‚ Louisiana Tech University Sam Advanced Management Journal‚ Autumn‚ 1992‚ pp. 37-42 Whistleblowers‚ those individuals who call attention to possible wrongdoing within their organizations‚ are the subjects of much controversy. Some say that whistleblowers are noble characters‚ willing to sacrifice personally and professionally to expose
Premium Business ethics Political corruption Employment