Q;1: According to Maslow’s hierarchy of needs theory and David McClelland’s acquired needs theory identify and justify which needs dominate the 5 team members and the team leader. Answer: Maslow’s hierarchy of needs theory: Team Leader Belongingness Needs Self-actualization Needs Justifications Melissa Richardson Highly Dominating Moderate to High Richardson had personality more like an agreeable person. She was highly dominated by social needs. In belongingness she preferred
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1. AN INVESTIGATION INTO THE STAFF TURNOVER IN EXCELLENCE INSURANCE COMPANY IN HARARE 2. BACKGROUND OF STUDY Excellence Insurance Company is situated at fifth floor Phain building corner Robert Mugabe and Second Street in Harare. It has got another branch in Bulawayo. It started operating on 1 April 2003. Its line of business is to write short term insurance which are fire‚ marine‚ motor accidents‚ farming and engineering policies. The company’s mission statement is‚ “To replicate the profitable
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MANAGEMENT Introduction Operations management is the process by which the managers in an organization ensure that all the services delivered by the organization are efficient using as little resources as possible. The essay uses the electronic business as the example in this case. Service people are the members of staff that help to attend to the clients or customers. In short they deliver the services. The frontline staff in an electronic is the service people that offer the services to the customers
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..............2 1.2 Problem Statement....................................................................................3 2.0 Analysis of ZTE high staff turnover.........................................................5 3.0 Reasons for High Staff Turnover..............................................................7 4.0 High Staff Turnover Solution...................................................................9 5.0 Conclusion..................................................
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THE ROLE OF A MANAGER What is a manager? According to the oxford dictionary a manager is ‘a person responsible for controlling or administering an organization or group of staff’ but is that really what a manager is? (Oxford dictionaries 2011)This is because they are many different types of managers‚ as well as different roles each type of manager will have to perform‚ in order to be efficient and achieve their desired results. Also there are managers who must possess certain character traits
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Restaurant manager A restaurant manager is someone who is the ’face’ of a restaurant and whose main responsibilities are to deal with customer service issues‚ as well as to ensure that the food quality coming out of the kitchen is the best it can be. He or she also deals with staffing issues and ensures that everything runs as smoothly and profitably as possible. The Duties and Responsibilities 1.Supervision The managers have to oversee the activities of the kitchen and dining room. Supervisory
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customer service Duties of the Body shop Manager include: Helping the facility achieve industry-leading standards of process efficiency Managing the workshop teams to delivery customer satisfaction and financial targets Organising and managing workloads efficiently and effectively Leading the teams through coaching and performance management Checking the quality of repairs and striving to meet the requirement of 100% first fix. As Body shop Manager‚ you must have previous experience in
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Bibliography: http://business.mapsofindia.com/business-leaders/lakshmi-narayan-mittal.html http://www.britannica.com/EBchecked/topic/1089324/Lakshmi-Mittal http://www.jeremyjosephs.com/mittal.htm Mittal‚ Lakshmi - Chief Executive Officer of Arcelor-Mittal‚ Career‚ Sidelights - Steel‚ Company‚ Mills‚ and British
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Management consulting 16.5 Motivation and remuneration Motivation Every organization aims to achieve certain and economies and social objective‚ but has limited resources at its disposal. It tries‚ therefore‚ to motivate its personnel towards the achievement of a range of goals. These may include societal organizational‚ group and individual goals. A HRM consultant may be requested to assist in determining what motivational tools and strategies should be used. This may concern
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Reasons for staff morale being low maybe because of i. Lack of proper training ii. Too much work on an individual iii. Poor maintained staff facilities eg‚ trolleys iv. Use of poor scheduled methods of cleaning v. Lack of goal attainment. Lack of proper training of the staff is going to bring down their motivation to do their work since they are never going to be comfortable with their work. Lack of training amongst the staff will mean the supervisors will have to follow the employees around
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