Contents 1.Introduction 2 1.1 Origin 3 1.2 Purpose 3 1.3 Limitation 3 2.Banker Challenge in Customer’s Expectation 4 2.1 Introduction 5 2.2 Expectation 5 2.3 Customer Expectation 5 2.4 Customer Satisfaction 6 2.5 Importance of Customer Satisfaction 6 2.6 The Importance of Excellent Customer Service 15 2.7 Perspective of Customer Expectation in Bank 6 2.7.1 Channel Amplification 7 2.7.1.1 Better Communication – increase profit potential 7 2.7.1.2 Better
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Great Expectations Essay Are Great Expectations and ambitions always destined for everyone? In Great Expectations‚ the central recurring theme is that affection‚ loyalty‚ and inner worth is more important than a progressive increase in wealth and social status. Dickens makes this theme evident through the interactions of the characters‚ and by discovering the idea of wealth and self-improvement (specifically in social classes). The thesis can be discovered in situations such as Pip’s awareness
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“My future plans and expectation” As a child‚ I found my self looking up to many people and admiring those that had accomplished so many great things in their lives. I grew up in a household of eight people; I am the fifth child of six. I never thought about my future plans and expectation growing up. I started thinking about my future when I was in high school and then after. I never thought that I would finish high school. Many friends and family have told me that I was not cut out
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Great Expectations by Charles Dickens Great Expectations is a bildungsroman‚ or a coming-of-age novel‚ published by Chapman & Hall in 1861‚ the story it’s set among the Marshes of Kent in London in the early-to-mid 1800s. This is the story about Pip‚ an orphan boy who lives with his sister who is married the blacksmith‚ the story follows the life of this boy‚ from his awakening to life. The main characters are Pip‚ Mrs. Joe‚ Joe Gargery‚ Miss Havisham‚ Estella‚ Abel Magwitch.‚ Mr. Jaggers
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Great Expectation By: Charles Dickens Date of Publication 1861 ( In book form ) Pip - The protagonist and narrator of Great Expectations‚ Pip begins the story as a young orphan boy being raised by his sister and brother-in-law in the marsh country of Kent‚ in the southeast of England. Pip is passionate‚ romantic‚ and somewhat unrealistic at heart‚ and he tends to expect more for himself than is reasonable. Pip also has a powerful conscience‚ and he deeply wants to improve himself‚ both morally
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Julie Vaughn Russell August 4‚ 2013 My Unrealistic Expectations of College Since graduating in 1998 I have dreamed of going to college. We lived in a small town called Corunna‚ Michigan with a population of around 15‚000 people. This town had no college so the only choice for higher education was at least an hour away. I lived with my grandmother and grandfather and they couldn’t afford to send me away to college. After graduating I decided to move to Florida to go to college and give myself
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Vincent Chee 9/17/12 Final Draft Exploring the World with Receptivity and Expectation Like everyone else‚ we eventually get bored of noticing the same things day after day. What we like to do is explore and move away from expectations. There must be some activity or pastime that triggers such excitement towards new destinations. Maybe it is the dull continuity and repetition of similar surroundings that is making us desperate to discover new things. In “On Habit”
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Gendered Expectations of Children Being a boy or a girl seems a very certain thing referring to the “sex” of the child which is determined by the child’s physical characteristics. Actually‚ children are able to decide to behave like a boy or a girl or something in between when growing up by their personal internal definition and interpretation of self which is their “gender identity”. This identity does not completely depend on their biological sex though most children’s gender identity aligns with
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External expectations play a big role in the life of a greaser. Things such as appearance‚ speech‚ and behaviour. Things such as clothes‚ hair‚ skin‚ and features‚ influence their first impression. People make first impressions to decide wether they want to be in the presence of someone or not. The most common bearing of a greaser is long hair‚ with hair oil or grease in it (hence their name ‘Greasers’). The status quo for Greasers is that they are impecunious‚ meaning that they can’t afford expensive
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“To assail with contemptuous‚ coarse‚ or insulting words or wrongly hurt by maltreatment”‚ the definition of abuse. Charles Dickens uses the dominant idea of abusiveness in his novel Great Expectations. He applies abusive behaviors in the personalities of his characters. Both the protagonist and antagonist are often treated poorly or routinely abused. The author uses negative aspects of their lives to highlight the emptiness and abusive environment of unhealthy relationships. In the
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