1361 Week 1 Medical Approach Paper
QUESTION 1: MEDICAL APPROACH
Identify the symptoms
We noticed eight problems:
Carole received 1361 applications forms for the job advertisement she start several months ago. It will need several weeks to compose a, shortlist and another two or three more months to conduct interviews, to find volunteers.
Volunteers Helpline cousellors can only cater for a minute a part of people seeking help. Indeed, when “the Carers” have first advertised for helpline counselors they immediately recruit 90 volunteers but those one can only work two 4 hours a shift and not 24 hours a day.
161 out of 290 volunteers played an active role by working (8 hours a month or more) two 4 shifts hours a month or more.
There has been wastage of 27% through training programs. …show more content…
The training cost 186 000 pounds, its means 500 pounds per recruits. In fact, it represents a lost of 105 500 pounds out of 186 000 pounds spent in training in 2 years. It means that only 80 500 pounds over 186 000 pounds had been managed effectively.
There are 8000 attempted telephone calls per day but only 500 of them are being answered which represents only 6, 25% of calls.
After taking a brief look through the 1361 application forms, Carole observed that there were a majority of applicants who were middle-aged, middle-class women.
That part of population is more likely to have children and spent less time working to take care of their children.
Identify and analyze the problems
We noticed six problems as a source of those symptoms:
“the Carers” had 372 volunteers to answers calls. In reality they must have 900 volunteers to answer calls to be effective. It means that there is a lack of human potential of 528 people.
There were only 290 recruits out of 372 who had successfully completed the 10 weeks training program.
Carole had no idea of what qualifications are required to be a telephone counselor but still, she presumed to know what a good counselor does.
The lack criteria in Carole’s publicity campaign. The campaign failed to describe the nature of the job and skills and capabilities required: be tolerance, respectful, non-judgmental, not faint-hearted, or naïve with little or no experience of life’s darker side. The ability to acknowledge and take another feelings person’s seriously. The importance of leaving the caller feeling in control. Explore options and don’t give a precise solution. Be a good …show more content…
listener.
The recruitment was based on availability of candidate instead of their personal qualities.
Indeed the job specification emphasizes on being available eight hours per month whereas in reality, 15 hours per months will be needed.
Because Carole was recruiting volunteers, she though that everyone fits the job qualification and that the training program would be enough to bring up to the level requirement poorer candidates. It results of 20% wastage.
Develop alternative solutions
Evaluate alternatives
Select the alternative that you consider as “the best”
QUESTION 2: JOB SPECIFICATION
Knowledge professional, technical and academic qualifications required: there is no need, to be a helpline counselor.
Skills specific and job related (both technical and behavior skills): it required only behavioral skills. A counselor has to accompany and listen callers in distress, offer options to their social problems to make them feel better.
Experience professional: it is not required.
Personal qualities: Candidates have to be able to listening people, and advice them, being tolerant, patient, respectful, and non-judgmental.
QUESTION 3: JOB ADVERTISEMENT
THE CARERS
Recruiting helpline
counsellors The Carers is a free 24 hour telephone counseling service had obviously become a household name throughout the country, funded solely by donations from the public to cater people seeking help that UK government can’t support. There is 2 years ago. We need volunteers in order to improve our services.
We are looking for people who will able to:
Respond to calls
Listen and offer solutions to the callers’ social problems
Help the callers to feel better.
For the candidate experience is not required but if you are overcame big problems, it is a plus. Tolerance, respect and being non-judgmental are mandatory.
Identify the symptoms
We noticed eight problems:
Carole received 1361 applications forms for the job advertisement she start several months ago. It will need several weeks to compose a, shortlist and another two or three more months to conduct interviews, to find volunteers.
Volunteers Helpline cousellors can only cater for a minute a part of people seeking help. Indeed, when “the Carers” have first advertised for helpline counselors they immediately recruit 90 volunteers but those one can only work two 4 hours a shift and not 24 hours a day.
161 out of 290 volunteers played an active role by working (8 hours a month or more) two 4 shifts hours a month or more.
There has been wastage of 27% through training programs. …show more content…
The training cost 186 000 pounds, its means 500 pounds per recruits. In fact, it represents a lost of 105 500 pounds out of 186 000 pounds spent in training in 2 years. It means that only 80 500 pounds over 186 000 pounds had been managed effectively.
There are 8000 attempted telephone calls per day but only 500 of them are being answered which represents only 6, 25% of calls.
After taking a brief look through the 1361 application forms, Carole observed that there were a majority of applicants who were middle-aged, middle-class women.
That part of population is more likely to have children and spent less time working to take care of their children.
Identify and analyze the problems
We noticed six problems as a source of those symptoms:
“the Carers” had 372 volunteers to answers calls. In reality they must have 900 volunteers to answer calls to be effective. It means that there is a lack of human potential of 528 people.
There were only 290 recruits out of 372 who had successfully completed the 10 weeks training program.
Carole had no idea of what qualifications are required to be a telephone counselor but still, she presumed to know what a good counselor does.
The lack criteria in Carole’s publicity campaign. The campaign failed to describe the nature of the job and skills and capabilities required: be tolerance, respectful, non-judgmental, not faint-hearted, or naïve with little or no experience of life’s darker side. The ability to acknowledge and take another feelings person’s seriously. The importance of leaving the caller feeling in control. Explore options and don’t give a precise solution. Be a good …show more content…
listener.
The recruitment was based on availability of candidate instead of their personal qualities.
Indeed the job specification emphasizes on being available eight hours per month whereas in reality, 15 hours per months will be needed.
Because Carole was recruiting volunteers, she though that everyone fits the job qualification and that the training program would be enough to bring up to the level requirement poorer candidates. It results of 20% wastage.
Develop alternative solutions
Evaluate alternatives
Select the alternative that you consider as “the best”
QUESTION 2: JOB SPECIFICATION
Knowledge professional, technical and academic qualifications required: there is no need, to be a helpline counselor.
Skills specific and job related (both technical and behavior skills): it required only behavioral skills. A counselor has to accompany and listen callers in distress, offer options to their social problems to make them feel better.
Experience professional: it is not required.
Personal qualities: Candidates have to be able to listening people, and advice them, being tolerant, patient, respectful, and non-judgmental.
QUESTION 3: JOB ADVERTISEMENT
THE CARERS
Recruiting helpline
counsellors The Carers is a free 24 hour telephone counseling service had obviously become a household name throughout the country, funded solely by donations from the public to cater people seeking help that UK government can’t support. There is 2 years ago. We need volunteers in order to improve our services.
We are looking for people who will able to:
Respond to calls
Listen and offer solutions to the callers’ social problems
Help the callers to feel better.
For the candidate experience is not required but if you are overcame big problems, it is a plus. Tolerance, respect and being non-judgmental are mandatory.