A Case Of Staff Nurse Susan Smith

The particular case of staff nurse Susan Smith reveals “several factors that contribute to job dissatisfaction in a hospital setting: excessive responsibilities, inadequate staffing, too much paperwork, poor relationships with physicians, poor communication, poor supervision, and inadequate salary” (Timmerick, 2001) Mrs. Smith, until recently, had always been a competent and productive employee. Now her productivity has dropped and she is demonstrating frustration with her coworkers, complaining “no one listens to me”, “no one wants to hear my opinion”, and “they don't pay me enough to do this job” even though all nurses recently received a 5% pay increase. The director of nursing, Ms. Couch, understands that everyone is dealing with increased