Achieving It Operational Excellence
Achieving IT Operational Excellence
Examining how the concepts of IT Operational Excellence helps the legal industry meet its business objectives provides a sound roadmap for any IT organization trying to deliver excellence.
Note: This was originally published in the Legal Management News - Fall 2006 Edition
By seitelleeds & associates
Simply put, “IT Operational Excellence (ITOE)” is the effective and efficient delivery of information technology (IT) services that add measurable value to your business. So why is ITOE significant and not just more business-speak that proliferates the business world? How can ITOE contribute to the excellence of a law firm? This article answers those questions by looking at the commonly cited business objectives stated by law firms and showing how ITOE can help achieve them. When asked to list their business objectives, a sampling of law firms had the following response:
• Increase profits
• Deliver legal services efficiently and effectively
• Ensure proper use of investment and operating funds
• Increase staff productivity (time is money!)
• Improve employee satisfaction with their day-to-day jobs
Managed and operated well, IT systems are enablers of the business processes that help law firms meet their goals. ITOE offers a three-pronged approach to providing well managed and operated IT services through a series of three tightly-integrated best practice approaches:
• IT Engineering
• IT Security
• IT Service Management Information technology is, of course, just a one piece of the puzzle to achieve law firm business objectives. What ITOE, specifically, does is professionalize an IT department, increasing its ability to provide measurable value in support of achieving these law firm business objectives.
Sounds easy, right? It is actually a very ambitious endeavor that requires buy-in and support from all levels of the law firm. From the IT side: IT needs to shift its thinking on how it delivers services
Examining how the concepts of IT Operational Excellence helps the legal industry meet its business objectives provides a sound roadmap for any IT organization trying to deliver excellence.
Note: This was originally published in the Legal Management News - Fall 2006 Edition
By seitelleeds & associates
Simply put, “IT Operational Excellence (ITOE)” is the effective and efficient delivery of information technology (IT) services that add measurable value to your business. So why is ITOE significant and not just more business-speak that proliferates the business world? How can ITOE contribute to the excellence of a law firm? This article answers those questions by looking at the commonly cited business objectives stated by law firms and showing how ITOE can help achieve them. When asked to list their business objectives, a sampling of law firms had the following response:
• Increase profits
• Deliver legal services efficiently and effectively
• Ensure proper use of investment and operating funds
• Increase staff productivity (time is money!)
• Improve employee satisfaction with their day-to-day jobs
Managed and operated well, IT systems are enablers of the business processes that help law firms meet their goals. ITOE offers a three-pronged approach to providing well managed and operated IT services through a series of three tightly-integrated best practice approaches:
• IT Engineering
• IT Security
• IT Service Management Information technology is, of course, just a one piece of the puzzle to achieve law firm business objectives. What ITOE, specifically, does is professionalize an IT department, increasing its ability to provide measurable value in support of achieving these law firm business objectives.
Sounds easy, right? It is actually a very ambitious endeavor that requires buy-in and support from all levels of the law firm. From the IT side: IT needs to shift its thinking on how it delivers services