Active Listening

Listening: “Active listening is a communication technique used in counseling, training, and conflict resolution. It requires that the listener fully concentrates, understands, responds and then remembers what is being said.” (Active listening, n.d.)
In business, active listening would be a valuable skill to have in many situations. For example, conflict resolution. A situation may arise where competing perspectives on how to solve a particular problem are available. Being able to actively listen as each perspective is detailed will provide a greater understanding to compare both sides.
A website that could help educate yourself on active listening techniques can be found at https://www.mindtools.com/CommSkll/ActiveListening.htm.
Assertiveness:
“Confidently aggressive or self-assured; positive: aggressive; dogmatic” (Assertiveness, n.d.)
Being an Assertive leader in the work place would be valuable when setting priorities. When a team has many tasks to accomplish having a firm understanding of the priorities will allow them to set their focus accordingly.
A web site that could help understand how to be assertive is http://psychcentral.com/blog/archives/2010/02/25/building-assertiveness-in-4-steps/
Negotiating: “to discuss something formally in order to make an agreement” (Negotiate, n.d.)
An organizational leader may find themselves purchasing third part services or tangible assists for their business. Negotiating will be a required skill to ensure that the business receives the best value for its dollar.
A website that may assist in building negotiating skills is http://www.negotiations.com/articles/negotiating-skills/
Feedback: “Information about reactions to a product, a person’s performance of a task, etc., used as a basis for improvement.” (Feedback, n.d.)
As a business leader, you will be responsible for growing your team. Being able to provide pertinent feedback to an employee will give them the opportunity to reevaluate themselves and advance their skill.
A website that could help improve your ability to provide feedback is http://www.hrwale.com/performance-management/giving-feedback/
Persuasion: “The action or fact of persuading someone or of being persuaded to do or believe something” (Persuasion, n.d.)
Persuasion can be used in business to receive lucrative contracts.
Providing enough positive facts to convince someone to do business with you will enable your organization to grow.
A website that could help grow your powers of persuasion is http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/#56176bc753be
Interviewing: “[having] a formal meeting in which one or more persons question, consult, or evaluate another perso” (Interview, n.d.)
Interviewing is a crucial skill that will be needed to assure that you hire the correct people for your team.
A website that may improve your interviewing skills is http://www.uxmatters.com/mt/archives/2011/01/developing-your-interviewing-skills-part-i-preparing-for-an-interview.php
Coaching: “is a form of development in which a person called a coach supports a learner or client in achieving a specific personal or professional goal.” (Coaching, n.d.)
Coaching team members will help them increase their skill set and enable their team to grow.
A website that may help improve your coaching is http://www.eremedia.com/tlnt/5-coaching-skills-that-every-manager-needs-to-have/
References:
Active Listening: Hear What People are Really Saying (n.d.) Retrieved from
https://www.mindtools.com/CommSkll/ActiveListening.htm

Active listening (n.d.) Retrieved from https://en.wikipedia.org/wiki/Active_listening Assertiveness (n.d.) dictionary.com
Retrieved May 5, 2016 from http://www.dictionary.com/browse/assertiveness Clay Tucker-Ladd (n.d.) Building Assertiveness in 4 Steps. Retrieved from
http://psychcentral.com/blog/archives/2010/02/25/building-assertiveness-in-4-steps/
Negotiate (n.d.) merriam-webster.com
Retrieved May 5, 2016 from
http://www.merriam-webster.com/dictionary/negotiate

David Welch (n.d.) Improving your Negotiating Skills: Tips learned in the Trenches.
Retrieved from http://www.negotiations.com/articles/negotiating-skills/
Feedback (n.d.) oxforddictionaries.com
Retrieved May 5, 2016 from
http://www.oxforddictionaries.com/us/definition/american_english/feedback

Developing Feedback Skill (2010) Retrieved from http://www.hrwale.com/performance-management/giving-feedback/
Persuasion (n.d.) oxforddictionaries.com
Retrieved May 5, 2016 from
http://www.oxforddictionaries.com/us/definition/american_english/persuasion?q=Persuasion

Jason Nazar (2013) The 21 Principles of Persuasion. Retrieved from http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/#56176bc753be Interview (n.d.) dictionary.com
Retrieved May 5, 2016 from
http://www.dictionary.com/browse/interview
Coaching (n.d.) Retrieved from https://en.wikipedia.org/wiki/Coaching Mia Northrop (2011) Retrieved Developing Your Interview Skills, Part 1: Preparing for an Interview. from http://www.uxmatters.com/mt/archives/2011/01/developing-your-interviewing-skills-part-i-preparing-for-an-interview.php Martha Duesterhoft (2013) 5 Coaching Skills That Every Manager Needs To Have. Retrieved from
http://www.eremedia.com/tlnt/5-coaching-skills-that-every-manager-needs-to-have/