Date: April 10, 2014
To: President
From: IS Director
Subject: Advisory Committee in Developing the New System
In response to your request to create a five-member advisory committee to provide assistance and guidance in developing the new system, I am proposing to include the following members:
• Chief Information Officer (CIO)
• Chief Financial Officer (CFO)
• Chief Marketing Officer (CMO)
• Chief Human Resources Officer (CHRO)
• Chief Operating Officer (COO)
CFO. Implementing the new system could be costly. Without proper planning and budget for the new system, we might encounter funding issue before having the new system in place. The CFO is responsible for the financial stewardship of the corporation. We will need the CFO to analyze project cost and ensure the new system development is within budget. On the other hand, the IT team will benefit from the CFO inputs in designing and improving the new system for better decision-making and allow timely and accurate financial reporting. With the new system all financial data can be easily pulled from all spa locations for performance comparison.
CMO. We differentiate our service from the competitors by ensuring customers and suppliers are satisfied. The new system will enable us to log customers and suppliers data and track their behaviour for better target marketing programs. Currently, our system is not centralized; launching program such as loyalty program and custom programs for customers is a challenge due to customer information can only be accessed at whichever facility the customers visited. The new system will allow Marketing to utilize the data to market and advertise services and products effectively. The CMO inputs, feedbacks, and recommendations will help to create a system that captures information needed to develop marketing strategy that aligns with the organization's objectives and goals.
CHRO. The HR department is managing 470 employees working in