Airline Online Booking System
Business Problem (B.P) and solution (Sol.) they hope 1. System Administrator 1 * B.P - Various kind of information to handle, complicated for her * Sol. - Wants tasks to be more systematic and automated throughonline booking system
2. System administator2 * B.P - Duplicated works to do and it is very time consuming * Sol. - Hopes for more time to fill the form
3. TravelAgent1 * B.P - Phone calls and kiosk forthat is not user-friendly and real time update * B.P - Airlinescould synchronize data from multiple locations only once a day, so have tough time in helping passengers * Sol. - (opinion-not sure) hope to have user-friendly and real time update kiosk and information
4. TravelAgent2 * B.P - (opinion-not sure) need to wait for Mr. Franky for anything related to the travel packages * Sol. - wish for a holistic online booking system, gains an access to control the travel packages for customer
5. Passenger1 * B.P - Longer time to do self-booking at kiosk than front desk counter * B.P – Limited kiosk, hard to get cheap fare promo * Sol. - an alternative way to print my itinerary and boarding pass * Sol. - (opinion-not sure) better kiosk service
6. Passenger2 * B.P - hard time to manage my booking (as in to add on stuffs) * Sol. – hope for online service that allows him to manage his booking
7. Passenger3 * B.P – Not well-managed in customer’s reservation at counter * B.P –Long time taken for getting information right * B.P – Kiosk system malfunction * B.P – Luggage tags were hand written * B.P – Staffs shouting to each other over the counters * Sol. – (opinion-not sure) well-managed information in the system * Sol. - maintenance for kiosk regularly * Sol. – the use of printing luggage tags * Sol. – the use of radios and headphones for
2. System administator2 * B.P - Duplicated works to do and it is very time consuming * Sol. - Hopes for more time to fill the form
3. TravelAgent1 * B.P - Phone calls and kiosk forthat is not user-friendly and real time update * B.P - Airlinescould synchronize data from multiple locations only once a day, so have tough time in helping passengers * Sol. - (opinion-not sure) hope to have user-friendly and real time update kiosk and information
4. TravelAgent2 * B.P - (opinion-not sure) need to wait for Mr. Franky for anything related to the travel packages * Sol. - wish for a holistic online booking system, gains an access to control the travel packages for customer
5. Passenger1 * B.P - Longer time to do self-booking at kiosk than front desk counter * B.P – Limited kiosk, hard to get cheap fare promo * Sol. - an alternative way to print my itinerary and boarding pass * Sol. - (opinion-not sure) better kiosk service
6. Passenger2 * B.P - hard time to manage my booking (as in to add on stuffs) * Sol. – hope for online service that allows him to manage his booking
7. Passenger3 * B.P – Not well-managed in customer’s reservation at counter * B.P –Long time taken for getting information right * B.P – Kiosk system malfunction * B.P – Luggage tags were hand written * B.P – Staffs shouting to each other over the counters * Sol. – (opinion-not sure) well-managed information in the system * Sol. - maintenance for kiosk regularly * Sol. – the use of printing luggage tags * Sol. – the use of radios and headphones for