Airport Incident Management System
CASE STUDY ON TECHNOLOGY PLANNING AND IMPLEMENTATION
1. Introduction
Airport operations are growing in complexity day by day, and extend across multiple service providers at the airport – namely ground handlers, customs, immigration, retail tenants, air traffic control, security, baggage handlers, airlines consortiums and airlines. These agencies use the airport infrastructure in such a way that they meet their commitment to their customers in due time. These commitments put a lot of pressure on the airport infrastructure support staff to keep the systems up and running efficiently.
Currently these services are handled manually at most of the Indian airports, so there are umpteen chances of these services to breakdown at most appropriate time when airport are supposed to meet their stated commitments with agencies. These incidents are very frequently occurring, particularly at the busy airports like Delhi and Hyderabad where pressure to meet timelines are heavy on airport infrastructure.
Therefore there is a need for a technology solution to provide the flexible and proactive service delivery which guarantees the availability and usability of the infrastructure available at the airport to meet the commitments. This case study discusses a solution that raises the service level of the airport to its agencies and eventually creates a positive image in the minds of its users.
This case study is based on this technical solution provided at one of the busy airport where the technical solution created, provides the right answer to different stakeholders at the airport.
The context diagram [pic] Source - Internet
2. Case Study - Purpose
The purpose of this case study is to highlight the technical solution provided to solve the problems arising due to the multiple agencies of the airport using the same airport infrastructure.
3. Case Study Methodology
The methodology to arrive at the solution to
1. Introduction
Airport operations are growing in complexity day by day, and extend across multiple service providers at the airport – namely ground handlers, customs, immigration, retail tenants, air traffic control, security, baggage handlers, airlines consortiums and airlines. These agencies use the airport infrastructure in such a way that they meet their commitment to their customers in due time. These commitments put a lot of pressure on the airport infrastructure support staff to keep the systems up and running efficiently.
Currently these services are handled manually at most of the Indian airports, so there are umpteen chances of these services to breakdown at most appropriate time when airport are supposed to meet their stated commitments with agencies. These incidents are very frequently occurring, particularly at the busy airports like Delhi and Hyderabad where pressure to meet timelines are heavy on airport infrastructure.
Therefore there is a need for a technology solution to provide the flexible and proactive service delivery which guarantees the availability and usability of the infrastructure available at the airport to meet the commitments. This case study discusses a solution that raises the service level of the airport to its agencies and eventually creates a positive image in the minds of its users.
This case study is based on this technical solution provided at one of the busy airport where the technical solution created, provides the right answer to different stakeholders at the airport.
The context diagram [pic] Source - Internet
2. Case Study - Purpose
The purpose of this case study is to highlight the technical solution provided to solve the problems arising due to the multiple agencies of the airport using the same airport infrastructure.
3. Case Study Methodology
The methodology to arrive at the solution to
References: This document has only one reference - www.bmc.com