Managing Human Resources
Mary Ann T. Matreselva
November 29, 2014
Amazon
A year ago, Amazon.com workers had to hike miles of aisles each shift to "pick" each item a customer ordered and prepare it for shipping. Now the e-commerce has boosted efficiency and given workers' legs a break by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of toys, books and other products to employees. Amazon.com Inc. faced its single biggest day of online shopping on Monday, has invested heavily this year in upgrading and expanding its distribution network, adding new technology, opening more shipping centers and hiring 80,000 seasonal workers to meet the coming onslaught of holiday orders. Amazon says it processed orders for 36.8 million items on the Monday after Thanksgiving last year, and it's expecting "Cyber Monday" to be even busier this year. More than 1,500 full-time employees work at the Tracy center, which has 1.2 million square feet of space — the equivalent of 28 football fields. They are joined by about 3,000 robots, gliding swiftly and quietly around the warehouse. The robots navigate by scanning coded stickers on the floor, following digital commands that are beamed wirelessly from a central computer and can hold up to 750 pounds.
This is an obvious advantage to the employees because they won’t be overworked this holiday season. In the last article I wrote I discussed compensation and different types of it. This is a perfect example of Non-financial compensation. Amazon tried to improve its work environment by upgrading its facilities and hiring extra seasonal workers. A safe working environment, good office furniture and equipment and even a comfortable room temperature can make a difference in employee satisfaction.
Amazon’s improved facilities should decrease mistakes and the robots will cut the center's operating costs by 20 percent, But Dave Clark, Amazon's senior vice president